Michael C.
Wrong item personalized and sent out
The style of the cap I saw on the website when I ordered was a 6 panel ivy style cap, the cap I received was a single panel cap with a single seam up the middle of it does not fit my head right and it makes me look foolish, I ordered the cap that 6 panel ivy style I thought I was getting, because I know the 6 panel ivy style fit my head correctly and I don't look like a fool wearing them. I'm extremely disappointed. My niece was accepted into coastal Carolina university, and I wanted to wear it to her graduation party now I will not be able to do so.
Response from DihagaMay 9, 2026
Dear Michael, Thank you for taking the time to share your experience—we’re genuinely sorry that this order didn’t go as expected. The 6-panel ivy cap you ordered was discontinued shortly after your purchase, and we should have contacted you before sending an alternative. That was an oversight on our part, and we sincerely apologize for the lack of communication. Our intention was to avoid delaying your order by sending a replacement style that has received positive feedback from many customers. We suppose that you will accept it. Since the replacement hat is much more expensive than the original, we understand it wasn't what you ordered and didn't meet your expectations, and we're sorry for the inconvenience. We’d like the opportunity to make this right. Instead of requiring a return at your expense, we’re happy to offer a higher partial refund as a gesture of goodwill. Our team has just sent you an email, and we’ll resolve this for you promptly. We sincerely appreciate your understanding and patience. We truly value your feedback and appreciate the opportunity to improve. Kind regards, Dihaga Team