I purchased some google stickers and a plate 2 months ago…i am still waiting for them…
I have contact with the company but no solutions. I gess I lost my money but it will not stay like this.
Response from DigifeelJan 23, 2025
We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and assure you that we take this matter very seriously.
Please contact us directly at [email protected] with your order details, and we’ll prioritize resolving this for you. If your items are lost in transit, we will make it right, whether that means replacing them or issuing a refund. We sincerely apologize for the frustration caused and will do everything we can to ensure this is resolved quickly.
JP
J P.
No Google or FB Reviews???
Our business ordered two tiles on 22 Nov 24, we were charged twice due to a fault with their website, which to their credit they refunded, but they tried to blame us for the overcharge!
Now it is 2 Dec 2024 and the tracking is still not registering on their carrier's site (Track17) or on the Australia Post app.
We contacted their customer service email who replied saying it takes "7 to 10 working days," which if true should mean we can see the parcel on their carrier's tracking site and/or on Australia Post's site. Nearly three weeks later and both say no tracking number exists.
Although their customer service department responds quickly, the 'free post' is a gimmick when you are at checkout there is no option for express delivery and we are still waiting...
We operate a business and can't wait three weeks (or possibly more now) for these overpriced tiles to arrive.
As we have been looking into this, we have read about issues with the RFID application and that many people have to use the QR code instead. We hope that doesn't happen to our tiles.
So far we are very unimpressed and will not continue to recommend Digifeel to our business connections (we have made more than ten recommendations since our purchase).
It is also concerning that Digifeel do not seem to have a Google Review rating. We find it strange that this company would not have a Google referral site and review rating. They seem to have disabled ratings on their Facebook page too, which is also a concern given these are central to their business model!
If the items have not arrived by 6 Dec 2024, we will instruct our bank to claw the money back.
We will post any update(s) that happen from now.
Response from DigifeelJan 23, 2025
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration you've experienced. We understand how important it is for your business to receive orders promptly and without issues.
Regarding the initial double charge, we’re glad to hear the refund has been processed, but we’re sorry if there was any miscommunication about the cause.
We also take your concerns about shipping options and delivery times seriously. While our standard shipping is free, we recognize the need for more flexible options like express delivery, and your feedback is invaluable as we consider future improvements.
In terms of the product, we are confident that your tiles will function as intended. Should you encounter any issues, please don’t hesitate to contact us, and we will resolve them promptly.
Lastly, we appreciate your comments about our review visibility. Transparency is important to us, and we’ll review this internally to ensure our customers feel confident in our services.
We truly value your business and recommendations and apologize again for falling short of your expectations. Please let us know if there is anything more we can do to assist while we work to ensure your order arrives as soon as possible.
SS
Sanam S.
Very very good
Very very good
Response from DigifeelJan 23, 2025
Thank you! 😊 I'm glad you liked it.
SB
Sarah B.
Great product to encourage clients to…
Great product to encourage clients to leave a review on Google whilst at my Hair & beauty salon or a handy reminder for them to do it once at home🥰
We are now getting reviews daily instead of once/twice a week.
Nice looking product, I am now considering purchasing the product for facebook/instagram!
Highly recommended
Response from DigifeelJan 23, 2025
Thank you so much for your wonderful feedback! 🥰
We're thrilled to hear that our product is helping your clients leave reviews more frequently—it’s amazing to see how it’s benefiting your salon. 💇♀️✨ We’re sure you’ll love the Facebook/Instagram option just as much. If you have any questions or need assistance with your next purchase, feel free to reach out. Thanks again for the recommendation!
MC
M Carlos Dinis Bordallo - P.
I recomend this product
I recomend this product. Very good
Response from DigifeelJan 23, 2025
Thanks for your trust 💫
WM
wheelfixit M.
Is perfect!
Is perfect!
Response from DigifeelJan 23, 2025
So happy to hear that! 🥳
SS
Suite Spa L.
A valuable learning tool
Purchasing the product was easy, though I had a glitch with my first payment. Once resolved, customer service and delivery were excellent, and I received updates on my shipment. I got my first review the next day after I received the card—a 5-star rating! 🎉 I also received a constructive 4-star review that showed where I could improve my service. I now see Digifeel as a valuable tool for enhancing my offerings.
Response from DigifeelJan 23, 2025
Thank you so much for your feedback! We're glad the purchase process was smooth overall and that our customer service team could assist with the payment glitch. It’s fantastic to hear you started seeing results so quickly—congratulations on the 5-star review! 🎉 And how wonderful that you’re using the feedback to improve your services. We’re thrilled Digifeel is helping your business grow, and we’re here if you ever need assistance or have questions. Thanks again for sharing your experience!
AS
Amanda S.
The set up was easy and we've already…
The set up was easy and we've already had people scanning our plates.
Thank you
Response from DigifeelOct 27, 2024
Thank you so much for your positive feedback! We're thrilled to hear that the setup was easy and that customers are already scanning your plates.
Looking forward to hearing from you!
