Alex
Awful customer service
They canceled my order saying they were out of the blue light glasses I ordered. They offered a useless 20% off coupon, considering the entire website is 50% off right now, and they only refunded me for the cost of the glasses and not the shipping. They eventually refunded me the shipping without so much as an apology after I had to email them to ask that they refund me for the total cost of my order. It's also interesting to note that the blue light glasses that are supposedly out of stock are available for prescriptions, with blue light available as an upgrade. So please explain how you're somehow out of glass blue light lenses when you're still offering customized lenses with blue light as an option? This is the case for so many of their glasses, and they never seem to offer enough stock for the demand for simple blue light glasses. But if they're customizing prescription lenses with the same exact design, there's no reason they wouldn't be able to do glass blue light lenses. And, of course, they didn't bother to give an explanation for this. Additionally, most of their collab option designs are sub-par and uninformed (like Leia's glasses having Boba Fett detailing), and most of the coolest design elements are pointlessly on the inside. For what they're offering, these glasses are way overpriced — especially for the glass blue light lenses that cost about the same as prescription lenses. Pro tip: You can get blue light glasses shaped like Harry Potter glasses for about $15 elsewhere, so I'm glad they canceled the order. I also pointed out that their bulk offering included the same glasses that were supposedly sold out, and after ghosting that email as well, they marked it sold out. This company is so unprofessional and doesn't care at all about their customers. Happy to have assisted them in doing their job without so much as a courtesy response email.