Shop DIFFs fashionable hand crafted designer sunglasses with a buy one give one charity mission. DIFF Eyewear donates one pair of glasses for every pair sold.
DIFF (diffeyewear.com) has 487 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Albert M.
Again, Diff tried to lure me back with an email regarding BECKY II - HIMALAYAN TORTOISE + TAUPE MIRROR POLARIZED SUNGLASSES Sale Price: $39.00 Was: $109.00 You Save: $70 It was not 39.00 but 59.00 again bait and switch. Contacted them about it, they will not honor any of their emails and coupon codes
Dee
Unable to reach an actual person at the company. Email response was slow at best. BUT they sure started sending me emails immediately. I had a free shipping code that did not take when I placed my order. I had to reach out more than once to resolve this. Shortly after placing my order the glasses went on sale 50%off. I reached out asking about a price adjustment and was told they only do an adjustment within 5 days of purchase….not very many days. The glasses I ordered have sold out then gone on sale for 50% off twice in less than a week. I will never order from them again.
Cody
Follow up review: I never received an email back but package changed to shipped and then delivered. Tried emailing again, wouldn't refund me or send new pair even though it states it is insured mail. They "opened a case" whatever that means. I contacted my post office and filed a stolen package. This company is actually terrible I can't believe they have any positive reviews.
andrea H.
I ordered 6 pair as they had a buy one get one free. 2 months went by and was contacted by email to let me know they were sorry but my package was sent back to them. They asked if I wanted product or return. After two months I was no longer interested. So I don’t know if product is sent to customer or not. Not sure about how legit they are to me and their ad but one get one but did get full refund
Preachers
Very hard to get in contact with an actual person. Their response time is extremely slow, and they decide whether or not you can return or exchange your glasses. Not an enjoyable experience unless everything is perfect the first time.
Britany A.
DIFF EYEWEAR I ordered 2 pairs of glasses July 11th and still haven’t received them. I chatted with someone on the website and they couldn’t help me so then I had to email them. Someone got in touch with me and “replaced” the order and gave me 15% off which was less then what I paid for 2-4 express shipping. SO JUST A HEADS UP!…glassesusa.com takes 1-2 weeks tops. Don’t order these glasses unless your okay waiting for longer then 2 months to receive them. Hopefully they come by the end of august- if not I’ll post another review and give everyone an update with their arrival. Really disappointing.
KIM D.
I love the sunglasses but the customer service is poor. I've had my sunglasses for a few months and a screw fell out, so I can't wear them. I messaged to see if they could send me 1 screw and they said no, I had to purchase from them directly from Diff and not from a store that sells them. They referred me to amazon to buy a 1000 pack of silver screws, mine is gold, so that wont look good! How much can 1screw cost! I would have even paid for shipping, poor customer service.
Kristine
Ordered 2 pairs of shades. Tracking is stuck at post office. I sent a message to customer service and they claim postal delay. They provided me with a UPS tracking number and told me to go to my post office and provide them with that number. I repeatedly told them the tracking number is a UPS number. When I click on it … it takes me to the UPS site. I’m not about to stand in the post office lines with a UPS tracking number. I have to wait 10 more days on top of the time I’ve already waited until they take action.. Ridiculous …. It looks like my package may be lost. I’ll never order from these people again.
