DIFFReviews of diffeyewear.com

I purchased 2 pairs of sunglasses weeks ago and thought I’d receive in time for my overseas holiday but after waiting 2 weeks they told me it was unlikely I’d receive in time so I purchased another 2 and chose express for a significant fee. Still waiting and so I enquired and they said sorry looks like we put in the wrong shipping so you won’t receive either order in time. They automatically refunded the shipping despite that’s not what I asked I just want my order. Refund policy is 2 weeks after receiving and I explained that I will be overseas for a month so how can that happen. No reply. No nothing. Over $400 for terrible customer service.

I hate how they talk about their charitable eyewear. Crooks. I ordered a pair of standard 1.5 readers (where the lens costs virtually nothing) and they count this 14 day return policy (for CUSTOM0 from the day you complete an order, even though it take 4-7 days to ship. I was out of town for one week and now they won’t take the return on a pair of glasses that are larger than life and I am a 6 foot woman. Don’t bother.

Poor customer services! I purchased before Mother’s Day and yet to receive my order. Or has anyone contacted me. I definitely do not recommend this seller!

I own over 100 sunglasses from quay to gucci,Givenchy Amazon sunglasses etc..this was the first and last time I purchase from DIFF EYEWEAR ,they have horrible customer service,I tried contacting them which they only have email and they did not respond for days in which I was ordered the 1 pair which was the wrong style the other pair was ok..so I returned both pair in the 15 day return window..and they shorted me over 20$ on my return...never again and the quality was just ok

Seven weeks before basic readers were delivered. These were only delivered because I escalated it. Then they proceed to charge me duty because Diff rushed it with two day shipping and now they won’t refund me the shipping cost. I’ve taken my complaint to BBB for a refund. Crappiest customer service I’ve literally ever received

Took over a month to receive. When I did, I ordered the Bella11 cream tortoise, only the left side of the glasses actually has tortoise shell colour on it, the right side is just cream. Looks like I’m wearing an eyepatch!! Totally not happy at all!!

I saw a pair of sunglasses an acquaintance had and went online to buy them after I took a snap of the model number and name. The glasses do not have model numbers online so we went off the name, "Bella II." Come to find out this is not the same glasses-- same name, different model number. We chat on the website, and after much back and forth they finally tell me the model I want is discontinued after telling me they were only out of stock ( and that I cannot exchange on backorder). SO now I want to exchange the glasses for a different pair, but since the promotion is no longer % off the glasses, and is now buy one get one free, if I want to exchange I will get a $62 credit and have to pay more for the same pair that was $62 one week ago. Very unhappy as I am now out of money as they charge $10 to send the pair back.

They have no clue how to ship a product. You purchase a pair and they wont bother to ship it until days later. Tracking is constantly delayed with delivery day being pushed back and back. They say 5-7 days...that is BS it is almost a month before you'll get it. Absolutely incompetent garbage shipping.