DIFFReviews of diffeyewear.com

Second time buying from this company, first time was two years ago. Only thing I was disappointed about was they didn't offer the bogo for prescription glasses this time, when last time they did (this was 2 years ago though, guess they're picking up in popularity). Other than that they are great! Waiting on the order does take a bit, but thats understandable due to the rising volume of orders they have been receiving (covid boosted online sales for MANY companies). Don't understand the negative reviews, sounds like a bunch of people without patience, and who can't wrap their head around the fact that the last year we ALL had to live through a worldwide pandemic...this company is great, their glasses are amazing, dont listen to the bad reviews.

I don't understand the negative reviews as I had nothing but a positive experience with this company. I purchased two pair of glasses but neither of them worked for me. Even t hough they were not returnable as they were on sale, Auxie, the customer service representative was immediately responsive and permitted me to return them. I could not ask for more!

Ordered the Camden's. Both my roommate and I loved our sunglasses for the price. I accidentally broke the first day I used them and reached out to the DIFF team. They sent me a new pair, no questions asked. Great experience and recommend them for budget sunglasses!

I was a new customer to DIFF, but had admired their sunglasses for a few years now. Due to the pandemic, and trying to do my part to keep the economy flowing, but staying at home also, I ordered multiple pairs of sunglasses directly through DIFF as opposed to visiting a retailer to try them on. I received the shipment in less than 3 days after ordering them via USPS. So very quick turnaround time. I selected two pairs of sunglasses and then went online to start the return for rest of them only to find out that items purchased during a promotion like BOGO are non refundable. I did read the refund and exchange policy before I purchased so I was slightly panicked by this news. None the less, I immediately emailed (three times to be exact) the second I discovered this. It was a Saturday and the website clearly states that there is no customer service on Saturday's. I was steeling myself for the worst, given what is out on the web about DIFF's customer service etc. My experience could not have been farther than that. Heidi H. promptly emailed me back on Monday and said she was more than willing to assist me. I explained what pairs I wanted to keep, what to return and she responded immediately with a return label via email. She was SO responsive and kind and 100% made the difference in the customer experience. The sunglasses can be as cute as they want, but a customer needs to feel assisted and have a good experience and that is what drives a loyal customer base. Heidi could have quoted company policy at me, pushed send on the email, and that would have been the end of it, for both of us! A savvy brand ambassador, and clearly that is what she is, knew better. DIFF retained a sale and a future repeat customer, I received a customer experience that I will be able to gladly share, and at the end of the day I hope these are wins for both of us. DIFF Eyewear-Heidi H. went above and beyond and her customer service has been exemplary.

Diff Eyewear glasses are amazing quality and super comfortable to wear. I have had the most amazing experience with Diff. Not only do they care about their customers but they give back to their community as well. Designer quality gorgeous sunglasses at a really affordable price. Forever Fan!!! Thank you Diff <3 Theresa

I own 3 pairs of sunglasses from Diff eyewear and plan to buy more. Their sunglasses are so comfortable and incredibly stylish!