DIFFReviews of diffeyewear.com

The range is good; the idea is wonderful but the quality is debatable. Great looks but poor protection. I’d rather use my prescription glasses, that means a lot! I really find that there’s barely any protection; if I put them on and it’s really sunny, well, it hurts my eyes… Doesn’t happen with a cheaper brand but with proper UV protection.

I think Diff sunglasses is just a few guys, on tweaker time. Not 100% sure, but they do sort of come off that way. Which sucks because some of the sun glass ideas are neat. They’re not the best quality out there but I’ve seen worse

I will make this review in 2 parts, Pros and Cons; Pros - Quality sunglasses - The Lennox and Bella (Sugar Brown) sunglasses Response time for Customer service was okay. Cons - Placed an order 2 weeks to my birthday on Sept 16th as the site showed BOGO and free delivery to Canada within 2 - 3 weeks. Didn't receive my order, so I reached out to them after 3 weeks. They said another order will be shipped with UPS, marked as high priority. To cut the long story short, my major dissatisfaction with this brand include; 1. Package tracking showed UPS as the courier, only to receive a custom import charge note at my door from CANADA POST. Two couriers handling one (1) order was the most horrific experience for an ardent online shopper. Both couriers worked independent of each other, so I had to spend almost 2 hours with UPS and then some with Canada Post to rectify the issue. 2. Had to pay almost $80 for custom import charges. The sunglasses were sent separately, even though my order was a single order, hence, I was billed different amount for each package ($47 and $33). This was outrageous, because if DIFF had sent my package as one (1) order, my charges would not have been this ridiculous. Canada Post rep. confirmed that the import charges for both items were different due to the narration from DIFF on each package. 3. The order that was supposed to take 2 - 3 weeks took 2 MONTHS to arrive (ordered Sept. 16 and received my order November 12, 2022). In all, I will not patronize this brand again due to the absolutely horrifying experience that I had. UPDATE DIFF reached out to me via email requesting for evidence to prove my claim. Photos of my charges and evidence of payment was sent to them and they refunded me the excess charge on the custom duties. I commend the company’s effort in ensuring positive customer service. Thanks Diff.

This isn’t exactly a negative post but how ever I have been trying to get in contact with customer for over 30 days to do a return but now they inform it’s to late how can I possibly get an actual phone number to talk to an actual person