DIFFReviews of diffeyewear.com

I spent $400 for photochromic glasses that failed in 13 months. No solution offered besides 20% discount for another pair. Be careful with this company as they are horrible!

I won $5,000 on their Spin to Win promotion and have screenshot proof. The company refused to honor it, their legal team accused me of fraud without providing any evidence, and then stopped responding to my follow-ups with further proof entirely. I have since filed complaints with the California Attorney General and the FTC.

Everything came smashed and destroyed. Don't trust this place, at all. If this website let me upload pics, I would. I have a bunch of my ruined merchandise. Also, one of the sunglasses arms won't open, so that was default merchandise before shipping.

They take your email address when you checkout and sell it to scammers and they sell your information. I got TONS AND TONS of spam emails the moment I gave this company my email address.

I have a dilemma with them my husband bought me two glasses for my birthday and one of them is crooked it and they don’t want to change them. They want me to fix it I try and they are still crooked it. I use to buy from them every summer I’m very disappointed 😔

Absolutely horrible customer service. They shipped half of my first order but told me that they shipped it complete. Offered a store credit rather than giving me my money back, and after a month of going back and forth with them, I decided to take it. I just received my second order and SURPRISE! I was short shipped again. I provided all of the documentation, even the packing list that shows only one of the two sunglasses was included in the box, and they are still saying that the order shipped complete and there’s nothing they can do. What a horrible company to support.

Sometime in the past 4 years they changed. Quality has gone downhill and prices have gone up. Lens fall out of the frame for no reason. They bend if you look at them wrong. And of course prices have gone uphill like crazy. Customer service is horrible and you have to fight them for a response. Also they take months to ship. Don’t buy

ordered sunglasses from DIFF Eyewear and never received them. According to customer service, the shipping address in their system was: My name 1501 City, IL This is not a complete or deliverable address. Despite this, the package somehow ended up at 1501 Cherry St., which is not my address. I contacted DIFF expecting a basic response such as an apology and a resolution (refund or replacement). Instead, I was told they would not issue a refund or send replacement glasses. There was no acknowledgment of the error, no effort to make the situation right, and no ownership of the fact that the order was shipped to an undeliverable or incorrect address. For a $75 purchase, this level of customer service is extremely disappointing. Most companies would resolve an issue like this without hesitation. Based on this experience, I would not recommend ordering from DIFF Eyewear.