DIFFReviews of diffeyewear.com

If I could give them a zero I would, worst customer service ever. I purchased glasses on a bogo purchase. I receive my glasses, the one that cost the most had a crack on the lense. I sent an email immediately because you can never talk to a live person. I got no response and no exchange. What a way to use your customers to unload defected glasses. I was very clear in my email I wanted an exchange not a refund. It’s the right thing to do. If I had known this was going to happen I would’ve spent money on one pair of glasses that was cheaper. This is by far the most unethical company I’ve ever bought from. You lost a customer for life. I will take my business elsewhere.

The worst sunglasses ever. Every time I wear a pair one of the lenses come out and I called to see about sending them back and they said no bc I bought them at Dillards and not directly from them. Wow but ok I will never get these again. Horrible company.

Same thing about the customer service and shipping here. It's been over 3 weeks since I ordered and my glasses have still not arrived. It looks like they are sitting in a post office about an hour away without a delivery date set for my address. I'm not sure what's going on. I bought a pair of Diff's in the past from a store and loved them. Was hoping these would work but would be nice to get them before summer is over...

BUYER BEWARE!! Wish I had delved into reviews of this company prior to purchasing. They CLAIM to ship within 24-48 hrs of your order. NOT TRUE! It's been over 3 wks and although I've been charged, my order has not yet been received. Multiple outreaches to the company were unsuccessful. This company does NOT care about their customers! They reel you in with fake pictures and misleading shipping timeframes and ignore your emails! STAY AWAY!!!

If I could have left a lower star rating I would. Beyond disappointed. Diff took my money, failed to deliver the glasses and subsequently failed (since 14 May) to respond to queries. Genuinely the worst. You still have my money and my glasses. Awful.

Over the past couple months, I have purchased seven pairs of sunglasses from this company. After receiving my last order which contained two of the same styles but in different colors I realized that one pair was way too big even though the other pair fit perfectly. I contacted the company and they refused to exchange the ones that are too big for another pair. In a prior order, I had the same thing happen but it was just the opposite, one pair fit perfectly and one pair was way too small. Although I love the sunglasses that do fit me well, I will never order from this company again due to their poor customer service.

Glasses are not what they appear online. The lens look sturdy and fashionable. They’re cheap quality and half the size. Then surprise NO returns or exchanges. What a garbage company with zero customer service. Don’t buy from this company.

Customer service is horrific. My glasses have said ordered for a month now and whenever I ask them when they will ship, they make up a date that isn’t true. They misread my prescription and tried to tell me it was expired when I first ordered. Then would miss my responses and email me the same question I already responded to. Don’t buy from here.