DIFFReviews of diffeyewear.com

Horrible customer service!! I have been a loyal customer for years and purchased many pairs of glasses through them in the past. This time the ones I wanted were out of stock. I signed up to receive text notifications and I have never gotten one. After missing a restock a few times I reached back out via email because I was very frustrated. no response. I wrote a review on their website. they never posted it. then I dm'ed them and commented on their Instagram. You guessed it, they deleted my comment. so I commented again. After this I received an email and a dm finally. They tried to tell me that they did in fact respond but when I asked them to forward that email to me they were unable to provide it. When they finally did get back to me the email they sent did not address my issue at all. its almost as if they didn't read anything I wrote. I've been asking for someone to help me get a text notification that is it. it's not rocket science. this really wasn't a big deal but the way the customer service team has handled it makes me never want to spend money here again. My issue is still unresolved and they have left me without a response. This is not how you run a business and I feel gross even knowing that I've spent money here. Especially now that I know that they filter through and get rid of comments and reviews of the brand that are not in their favor.

I ordered buy one get one free sunglasses and I was charged for both pairs ($198). The return policy is misleading. When I tried to return them it says I cannot return. I’ve even asked them to credit my account for one pair, still no response. I have sent them 3 or 4 emails and I’ve had no response. I will not purchase from this company again.

I ordered sunglasses based on a friend's recommendation, however based on the cost I expected better. Further, I received notification they were shipped and then for 10 days they sat in IL with no movement. I contacted customer service three times, only to get a canned response each and every time with no regard to providing an actual answer to my question. The sunglasses arrived almost three weeks later and were not at all what I was expecting. I won't be doing business with this company again.

Where are my sunglasses? 2 pair of sunglasses is what I ordered on January 3rd. Haven’t heard a word since. Where are they??????????

BEWARE return policy misleading.... I purchased a pair of sunglasses that were too small for my face. With 6 days I tried to process a return and was told the sunglasses weren't available for return even though they didn't meet ANY of their reasons for no return. I purchased full priced sunglasses and was attempting to return them 6 days after receiving them. This company is shady.... steer clear and trust better rep'd brands like Warby Parker.

A day after placing my order I emailed them asking if I could cancel the order. I was told they couldn’t cancel order because the glasses were already being manufactured with my prescription and getting ready to ship. Here we are three weeks later and they still haven’t shipped yet.... MY REPLY TO DIFF’S REPLY: I am very interested to know how you see they will be delivered soon when USPS is still not even in possession of the item? I’m also more than glad to provide screen shots of my order last year which in fact, was not the same time frame at all.

this blue light glass not work.I wasted my money.

I wish I had read the reviews before ordering too. I ordered 2 glasses from DIFF, that was listed under “prescription” glasses. I pdf’d my prescription to this company. I was sooo excited to get my new, stylish glasses. I received them, tried them on and was very happy with both styles, UNTIL I TRIED TO SEE DISTANCE WITH THEM. I TRIED BOTH PAIRS. NEITHER ONE WERE PRESCRIPTION. I’ve emailed them 5+ times. It’s been almost 2 weeks and still NO RESPONSE. I would NEVER HAVE SPENT THIS MUCH MONEY ON SUNGLASSES. VERY VERY UNSATISFACTORY CUSTOMER SERVICE. BUYER BEWARE AND DO NOT TRUST FOR PRESCRIPTION EYEGLASSES.