DIFFReviews of diffeyewear.com

Horrible customer service. They sent me a scratched pair of glasses and I was told I have to pay a $6 return fee and then $10+ to have a new pair shipped back to me. Never will I do business with them again.

I would leave zero stars if I could. There’s no phone number to call if you need assistance. I ordered 2 pair of sunglasses and I received the wrong order, so I tried to look up a phone number to get in contact with customer care to see what would need to be done to resolve the issue in a timely manner. The only way to reach someone is via email and they’ll respond within 1-3 business days. They have a chat set up but the person who you chat with will just direct you to the email and offer absolutely no assistance whatsoever. I regret ever ordering from them and I’ll never make the same mistake again. Hopefully I’ll be able to get a return label soon and get rid of the items I didn’t order in the first place and get a full refund. Order from Blenders or anywhere else that’s not this place.

Shipping is so slow and the communication is terrible. They said my order finally shipped two days ago but the label is still being created according to Usps. Also, the glasses are huge and don’t well. If I had a time machine, I would not waste my time nor money.

Imagine my suprise when I received my package and upon opening it, it was EMPTY, barring the "thank you" note and the packing slip that listed the two pairs of sunglasses that I ordered and paid for. I submitted an email but after reading the lack of responsiveness, I sincerely hope that I'll actually hear back. I mean, at around a hundred dollars per pair, I feel completely scammed. Wish I could post the photos. I'm still just...shocked. 🥺 I will update my complaint if anything is done. Honestly? To ship an empty box, screams lack of quality control.

DIFF has HORRIBLE customer service. I have contacted them 4 times in three different ways requesting an exchange. I received an email back requesting which item I want sent back, $9.95 shipping and a $6 return fee. Once completed I have heard NOTHING! My order is now outside the return window and I am stuck with cheesy sunglasses I will not wear.

I ordered sunglasses two weeks ago and haven’t received any shipping updates or status updates after I paid for expedited shipping and was lead to believe my order would be processed and shipped within 2-4 days. I looked at my status online and it still just says “ordered”. No updates, hasn’t even been processed. I then asked for a refund several times in emails and through the website and never heard anything back. At all. I filed a complaint with the BBB. I’m concerned I won’t get a refund or my glasses at this point. No response or contact whatsoever from a concerned customer is not what I’d call good customer service, or even customer service at all. Before I requested the refund I even reached out for an update first. After no response, I just decided I didn’t trust the company and wanted a refund (Total order was around $150). I had high expectations for this company and I’m extremely let down.

I ordered glasses in April and have still not received them. Cannot get anybody to return my emails. Feels very scammy to me.

First time buying from Difff.. Took 12 days to receive the classes after I paid for shipping, paid full price for the pair I bought and then when I received and didn’t like them they wouldn’t let me return, said they were “not returnable” even though they were a full price item and on top good luck getting hold of anyone!! total disappointing experience and I do not recommend you buying glasses from this company!!