DIFFReviews of diffeyewear.com

Don't expect to get a refund - shipped he product back the exact same day I received it, which was over a month ago & apparently no one at Diff has seen it. They now refuse to issue my refund. What a total scam & waste of money

I bought 5 pairs of Carson sunglasses during the "Buy 2, get 3 Free" promotion (for me and my daughters). Every. Single. One. is lopsided with uneven arms. Since it was the BOGO sale - nothing can be returned and I have to try to straighten out 5 pairs of uneven sunglasses. I wrote this same review on their website. They didn't print it. Shocking, huh?? These sunglasses are way too expensive to arrive uneven. Ridiculous. Stay away.

I spent $200 on their Star Wars collaboration and they sent me something I didn’t even order not even close and I haven’t gotten the sunglasses I actually ordered. To top it off there’s no customer service number to rectify their mistake, just an email service that is highly ineffective and a chat box that can’t do crap but direct you to their email. I’m never ordering from these people again I feel scammed.

Ordered one style, was shipped another in a box that had the style I wanted listed on the side. This was a Xmas present, so very disappointing. Trying to return, but there is no phone number listed anywhere on the site and when you try to "start a return" it send you to a chat bot. I have left two messages through that bot - nothing. The first time, it said they would have someone available at 12:00 noon. I just tried again and it said someone will be available at 9:30 PM. Just trying to make a return. I see that DIFF responds to some of these bad reviews with "contact us" if you need further assistance but they leave no customer service number. Beware.

I have purchased one pair of Diff sunglasses, from the Demi Lovato collaboration, and they fell apart shortly there after. I decided I wanted to give Diff another try when I saw the starwars collaboration and received both a text push as well as an email letting me know that the Leiah's were a part of bogo.... I don't want to pay full price considering my first pair fell apart. I add the Leiah pair to my cart, add another pair, and notice that I'm being charged for both. I tried chatting with the bot to no avail, said that it was a mistake, Diff didn't mean to tell customers that the starwars collection was included in bogo. Well it wasn't my mistake, it was Diff's, so you'd think they'd honor the bogo since it was their error, right? WRONG!!!! I sent at least 2 emails, maybe 3, and realized that the bot was dropping my chat, probably because my prior interaction was a complaint. It's impossible to find a phone number for them and I did not receive a single reply to any of my emails. If I can't even get a response to this, imagine what would happen if I had an issue! Definitely NOT a safe company to purchase from. Very disappointed in how they treat their customers. I'm trying to give you money after I already had a bad experience and you can't so much as respond to my emails?! Says a lot about Diff..and none of it is good. I received another text today informing me that the Leigha's I like are in stock and part of the bogo: DIFF: Hi R, the product you've been eyeing PRINCESS LEIA™ 2.0 - GENERAL GOLD + BROWN GRADIENT is back in stock & on BOGO FREE! Click here to check it out > This is a lie because I added them and another pair and low and behold, I'd be charged for both...I think maybe they do this to trick people into buying 2 pairs that they then cannot return. Shame on you, Diff!

I had a horrible experience. It has been over 20 days and still no shipment. I sent multiple emails to their support number and never heard back. I talked directly on their live chat and received zero help, as they said they cannot do anything to see where my order is or when it will be received. I will not be ordering again.

Horrible service never received my order was told they were in labs or lost several times finally I got frustrated and had to ask for a refund which I had to beg for that even.

I would give a 0 if it was an option!!!! Tried to order from this company last year and my order never shipped. It took multiple emails and voice mails to get a refund. I decided to give them a second chance this summer considering COVID last year. I ordered on July 7. Got a shipping notification. It is now August 22 and still nothing. I checked my tracking number- only a label created. I have now emailed them 3 different times with no response. I am having to escalate a claim through PayPal to get a refund. Diff- y’all suck!!!!!