Oscar L.
No help or communication.
I ordered a part from ebay. I had the an old address on my profile. Within 3 minutes of purchase, I requested to cancel. Ebay said it would tell the sender to cancel if available. Then next day I got a message saying it was already shipped. Okay that fine. I called and sent emails to the desiel ops with no response. I went to check my paypal and saw a different number. So i called it. When I did i was able to talk to someone who said yeah they sent an email to UPS to have it left at the UPS store. I called UPS and the item was restricted and would be delivered at my old address. Luckily it was an apartment. I was able to get my package from the apart manager once it was delivered. The biggest complaint its that after mulitple left messages, there was not once a reply.
Response from Diesel OpsMar 23, 2016
Hello Oscar, Again, we are very sorry about this. We only ship to the verified Paypal address that is associated with your order and we cannot change it especially after the item has already been shipped. This is to prevent fraudulent package redirects that could possibly result in a stolen package. We do understand your frustration and we hope you come back and see us again.