Wade
Gave them a shot and it ended up costing me.
Ordered a product that they had listed as 24 hour shipping. I set an appointment with my mechanic to have it and some other mods done for a date I was to be out of town that was a little over 2 weeks from the date I ordered the product so it would have plenty of time. I called after a week and a half and was told they'd look into and get back to me. Hadn't heard back after 3-4 days and called again. They said they were 2-3 days from shipping. I checked my invoice and it said in stock ships within 24hours. I had to cancel the order, go through another site, pay a rediculous overnight shipping fee to get my part in time. The worst part is they told me on the phone yesterday they are 2-3 days from shipping and the website still says in stock and ships within 24 hours right now.... I ended up paying double by the time shipping was factored in. The dude on the phone was cool though and I was refunded quickly I will say that, but in the end I wish I would have never ordered with these guys. Would I recommend to someone else? Only if I never wanted to talk to them again. I have a ton of upgrades to order and I won't even price them with these guys anymore.
Response from Diesel OpsFeb 7, 2017
Wade, It was good talking with you today, I am glad we spoke about coming to a resolution and getting you back to doing business with us. I fully accept that I made a mistake here and that I let you down with getting this product to you in the timley manner that we both wanted. I will be making sure that you are taken care of and that you do not have any sort of issue like this and neither will another customer. I am looking forward to you getting back into town and hearing back from you to get this taken care of. Thank you and I hope to hear from you soon Chris