clgoch187
Rare Parts trouble
While my salesman on the phone was very politeand helpful and seemed knowledgeable of the products he sold, my order was cancelled by Rare Parts because they wouldnt sell a pair as described online and on the phone.
Response from Diesel OpsApr 3, 2017
Hello, First off I want to say I am glad you were happy with the service the sales team could give you , and then I want to apologize about that issue you had with the parts themselves. Rare parts made a change in their pricing program and did not notify everyone in a timely manner. This caused an issue with the order being fulfilled. I would love to make this up to you if I could so please get ahold of me at your earliest convenience. Thank you Chris (Sales Manager) 888-992-7299 ext 702
