Diesel Auto ExpressReviews of dieselautoexpress.com

This company is a scam. I have never done business with them and they have been calling every day to collect money from me. I do not have any idea who they are but they are hounding me for payment. Today they called me at 6:56 am and woke me up from a dead sleep. I asked them why they are calling me so early and told them not to call me again, then almost immediately someone named Lora send me two text messages right after that demanding payment. I have forwarded this information to my attorney for this clear violation of the federal Fair Debt Collection Practices Act.

Despite delivering my truck four days late, I really do not appreciate that it’s impossible to contact you via phone. I had a 0% success rate in reaching out to anyone at your company via phone. The largest issue I had with your shipping service is that from California to New York there was a 1960s Volkswagen beetle dripping oil all over the roof of my truck. It took a lot of cleaning to remove - and I still have not been able to remove all of the oil from my paint, windshield, windshield wells, windshield wipers, etc. There are permanent stains on my plastic antenna. It’s just bad form.

Super fast door-to-door service. My car arrived safe. 5/5 would use again TY!

Our SUV arrived with zero damage, just like promised. Communication from Austin was spot-on throughout the journey

As a dealer shipping more luxury SUVs coast-to-coast, Paul and his team have been honest, dependable, and efficient — always outstanding service.

Truck was shipped from WA to NY, I got toll bills in the mail from every state along the way. Company told me to deal with it myself. Horrible company, horrible customer service. Do yourself a favor and choose a different company who actually knows what they are doing and cares about your car or its customers. I have to create accounts in every state to dispute the bills, instead of being a standup organiztion and reimbursing me the $110 for the bills, i am stuck spending hours disputing tolls in 6 different states. Never again!!! HORRIBLE COMPANY

Do not use this company!!! I shipped my car from Ohio to Tacoma Washington in March 2025. When my car was delivered to me in Washington there was a large rip in my drivers seat. The driver told me submit a claim and they would take care of it. After 20 emails back and forth the claims department refuses to do anything to take care do the damage they caused to my car. They told me to get an estimate for the repairs. Due to the location of the damage it needs a new seat cover to repair because the rip has exposed the airbag. Therefore repair shops aren’t allowed to touch it without getting a new seat cover for safety concerns. The Diesel Auto team will not accept responsibility or cover any cost for the repair. They will respond to this saying that my seat was already damaged and that their driver was "unable to do the damage". My response to them again would be: 1. Visible damage: The fuzz on the drivers seat in the picture has nothing to do with the rip that your company caused. You can very obviously see in the picture before it was shipped that the seat was not ripped. 2. Inability to cause damage: That statement doesn’t even make sense. Anyone one of your drivers could have easily caused the damage by anything on their belt loop moving in and out of my vehicle. 3. Lack of supporting documentation: I took several photos of the outside of vehicle before shipment for this reason exactly. Forgive me for not thinking that your company would damage the inside.

My experience with Diesel Auto Express was extremely frustrating. Although they initially requested before photos—which were actually taken by them to verify the vehicle’s condition—and even asked for a repair estimate, they later became completely unresponsive regarding my damage claim. The damage includes a torn factory-installed canvas sunroof that is now causing water to leak into the cabin. I have clear evidence that this damage occurred during transit, yet I received no meaningful support or resolution. Their lack of accountability and poor communication make it hard to recommend Diesel Auto Express for vehicle transport.