Diesel Auto ExpressReviews of dieselautoexpress.com

If I could leave NO stars I would. I am a 23 yr retired veteran on a fixed income that put my trust in Diesel Auto Express to move my truck. NEVER TRUST OR USE THIS COMPANY. I had my new truck transported from TX to WA and when I received my truck it had damage to the entire front of my truck. It took me weeks to get a hold of the company to file a claim for damages. Then there insurance company AIG rejected my claim. The estimates were $10,000 worth of damage. The contract that the transport company and insurance company used basically lets them pick any reason to damage your vehicle and not pay for it. My next step is to get a lawyer. No Company should be allowed to do business and not be held responsible for damages.

they have all excuses ready for any damage caused, no compensation at all.

The driver refused to drive close to my driveway as my car tabs were expired. The driver parked the car in a gas station lot. Gave the keys to the attendant and left my car.

One of the worst companies I’ve dealt with. They were already a day late picking up the car, and then the driver called and told me I had to bring it 20 minutes away from the original pickup location because they couldn’t pick it up where it was scheduled. If they can’t pick it up there, why offer that option and charge for it? When I explained that I didn’t have time to move the car, the driver was dismissive and acted like it was my problem. She even said, “I guess we’ll just have to reschedule the pickup,” after I had already been waiting a week. Completely unacceptable. This is the second time I’ve used them, and I’ve had the same issue both times. The customer service is terrible, and the whole experience has been frustrating and unreliable. I won’t be using them again for my businesses, and I can’t recommend them to anyone.

Horrible company hired to move my Tesla from Washington to California which is only an 18 hour route and a month later I still don’t have my car. They are aggravating they keep lying. They keep giving me different times as far as I know they took my car completely and stole it. I am considering filing a police report. Do not use them.

I had my car shipped with Diesel Auto Express this December via AmeriFreight. I was moving cross country and I needed my roof rack and bike rack to be shipped along with my car. The agent from AmeriFreight took photos of my vehicle (with the roof rack and bike rack on) and specifically looked for a driver who would ship my car with the items attached. My car was picked up with both items securely on and the driver (who was very nice) did not say anything about the roof rack needing to be removed. HOWEVER when my car was delivered my roof rack was inside my car (it barely fit.) My $800 Yakima roof rack was cracked and completely taken apart then shoved into my car. I reached out to Diesel Auto Express's insurance company but their deductible has a minimum of $5000 so they told me I would have to file an in-house claim. Of course, Diesel Auto refused to replace my roof rack. All I asked was that they re-imbursement me for a new roof rack. I didn't ask for any compensation for the scratches and damage to the leather seats (which must have occurred when the driver shoved the rack into the car.) They stated that the driver has the discretion to take the rack off--which I can understand however the driver completely broke the roof rack. Why not just be a stand-up company and reimburse me for the item your employee broke?

Ted made sure everything went according to plan, even with my customer's challenging schedule. He communicated clearly with both me and with the customer to ensure smooth pickup and delivery. His dedication to customer satisfaction really showed. I appreciated his consistent updates and attention to detail. I’d absolutely work with Shaun again.

Good Company work again with Ted