Andy K.
This company falls flat in the area of customer service
This company falls flat in the area of communication. They are only as good as their driver, and this one had very poor english speaking ability. He had arranged to meet us with the car in a city on his way down that would require us to drive 4 hours to get there (hint: they were unwilling to deliver it to our city). At some point, after my husband left, the driver figured out he woudn't be able to deliver the car that day, so he merely texted my husband, who wsn't going to look at his phone while on the road, and thus, he drove all the way there only to finally see tat text and realize it was a waster trip. The guy should have called, then he could have pulled over after seeing who was calling, but I think he was avoiding having to talk. These kinds of snafus happened all througout the two weeks it took to finally make this happen; I felt like it would be a miracle if we actually got our car! To be fair, the original broker was okay, but he chose what he chose for the trucking company, and we paid dearly for his choice. I do not recommend diesel auto express (until they improve customer communications)