Blick Art Materials, LLCReviews of dickblick.com

First, the shopping website needs a serious upgrade. There are too cumbersome areas. For example, if you type a product (IE graphite pencils), the website will load a verbal list of product links. Multiple clicks are required before you can see a picture, product description, and the exact price together (making it so slow to do any sort of comparison shopping on the website). Second, according to Blick, there was a problem with my billing address when I actually placed an order. However, Blick failed to send any notification of the problem. Instead when I logged into my account to check on the order status a few days later, I noticed the order was flagged as "HELD". Basically, the order would have remained in the "HELD" status had I not called in. Then the process to change the information over the phone with customer service was so onerous. As a third strike, now even though the items were listed as in stock - there is no definitive time frame when the items will ship. I understand that we are all operating in the strange new COVID world. However, there needs to be more effort by Blick to provide realistic timeframes. I made these purchases as gifts to a budding artist and had hoped to recommend this store. In the future, I'll go with Amazon.com rather than this specialty shop.

They place a hold on your account until the item ships This of course is perfectly acceptable and makes perfect sense. Then when the item is shipped, they actually charge you, but your hold is still pending. Yes your bank still has ‘your’ money, but you do not have access to it. Just had my held funds released to me this morning. Took almost 2 weeks. Since i wasnt aware I’d have $61.25 held, my account went into a negative balance. This is unacceptable. I havent yet received my purchase and if I thought, for a second, that Id actually receive a timely credit, Id return it, without even opening it. When i called your Customer Service, the two people I spoke with were nice, but per them, they honestly could not tell me why you conduct business this way. Im very disappointed with the entire experience. Ive wanted to try your company for quite some time and really regret it.

How I wish I had come here first before ordering. These people are full of excuses! I ordered 2 crochet hooks on MAY 3. Today is May 21st. First if was FedEx now it's local mail delivery. The order was promised to me on 5/19 at the very latest. Unfortunately the size hooks I needed are not that easy to find. Blick had the right price but I wish I knew what I know now. I would have ordered from Etsy for about $2 more. It would have been worth it. COVID or not this is just unacceptable! I have been waiting for three weeks to make a gift for someone - by the time I get the hooks and make it it will be JULY!

They failed to properly charge my paypal account (other companies use without problem) and then wasted my time sending me a "collection notice". Do not do business with them! It is a hassle to work with incompetent processes.

If I could give them negative stars I would. I’ve placed an order and have been charged 3 times for that one order! Twice on the day it shipped and again a week later. Every time I call to have the charges reversed blick claims it’s a hold, and that the bank is withholding the funds, but the bank is not holding the funds and it clearly reflects as a charge and not a hold. Called customer service multiple times and this most recent time they hung up on me. Do not order from them, you will be charged at least 3 times and they will not do anything to rectify their mistake. The idea that a company of this size cannot easily processes a refund or credit for duplicate charges they’ve generated is absurd. Either that or they’re intentionally scamming costumers. Just shocking

I ordered something some stuff off their website the 20th of this month. They charged me the same amount two more times on 27th and 28th. The 27th charge is still pending. So they charged me two more times after I had already purchased the items.

I believe the people working there are nice but the systems they have in place are what’s horrible. I placed an order on the 15th, cancelled the 17th and it’s now the 22nd and my funds are still being held. When you call they blame the bank and when you call the bank it’s still on the merchant. We all know it’s on the merchant and not the bank. The bank didn’t ask to place the hold. I just want my funds released back to me. If they want to contact me about this they can. It was a large order too and my money is being tied up.

Worst customer service I have EVER had. I didnt know it was so hard to buy an e gift card. Jesus!