Blick Art Materials, LLCReviews of dickblick.com

Absolute sucky costumer service. I spent $200+ on art supplies for school and paid extra to have things shipped to me on time based on the estimated delivery dates provided on the site. My package that was estimated to arrive today had not shipped yet. And the other package I had ordered was being held for some reason. I called customer service and asked why my package had not been shipped yet when the estimated delivery date was today, and she explained that "oh, it's just an estimate, it doesn't mean it will come in on that date" like I was an absolute idiot. I understand if supplies were to come a day or two after the estimate, but she said they would not come for another 5-7 business days! What did I pay extra shipping for then?! Then they "helped" by taking the other package off of a hold, but that won't come in for another 3-4 days after the estimated delivery! I then talked to the supervisor about giving me a refund for shipping costs and she told me no because they were within their shipping time of 5-7 business days! I could have gotten 5-7 business day shipping for free! So now I have no supplies and will have to miss class and be behind for the semester. So, if you are a college student don't even bother ordering from here. The most the supervisor offered me was a $10 off coupon for next time. I just spent a ton of money, and now I don't want to ever order from here again! So I asked if I could have 10% off my order and she said no because it was packaged. You guys absolutely suck.

UPDATE. After speaking with the Blick manager, she resolved the situation satisfactorily, refunding the entire purchase, having FedEx return the items without any attempts at delivery, and apologized. And, I received a $25 coupon for future purchases which I will gladly use. It was a hassle and took up time, but they made good and I appreciate it. I will continue to shop Blick because of the quality and availability of their products. I will use my credit card, not PayPal, and order only on the phone, not online. Lesson learned! Blick is a good company. ———— I ordered approx. $300 worth of art supplies online and was given an estimated date of arrival. Once the items were shipped via FedEx, in two separate packages to track, FedEx gave me two different dates of expected delivery for two different packages, later than the one estimated date from Blick. Fine. I signed up for texted tracking from FedEx and I tracked the movement and watched the location when both packages finally arrived to the FedEx distribution center just a few miles from my home, the day before the delivery date. Then the delivery date changed to the day after for both packages, even though both packages were just a few miles from my home. Then the date moved again, and then, again, making delivery later and later. Then both packages' locations changed to hundreds of miles away. Then I called custormer service and was told they'd call me back after they talked to FedEx. They didn't call back. The next day, today, I called again. Again the representative was having a hard time listening to me explain that the packages were so delayed, making me late for my project. She also had to call me back to find out what was happening with FedEx. She did call back. There was a problem with my physical address vs my mailing address, and one package was going to my PO Box and one package was coming to my physical home, but not until next week, and both packages were not at a distribution center near my home, except one was maybe on the truck going to the post office. (???) But she also told me that my delivery would take over 7 business days, but the packages should get to me on Monday of next week. Very confusing and contradictory information from both Blick representatives and the one supervisor, and none of them were the same information I got from FedEx texts. So, all the updates of "delivery by 8PM" on such and such a day were wrong from FedEx. There were at least 7 or 8 with different days and different tracking locations. I don't know if the packages will ever be delivered and since they are so late and beyond what is acceptable for me, I tried to cancel the order, since they messed up, I didn't. But they will not let me cancel until after I receive the packages I doubt I will ever receive. I spoke to a supervisor who repeated the same and asked if I'd like a manager to call me. I told her I thought she was a manager, and she said she has people above her. I called my credit card company and am disputing the charge that went through the minute they said the items shipped. If I ever do get the packages, which I doubt, I will send them back. There was no warning at all about delays in shipping when I placed the order, but today I had to listen to how backed up package deliveries are due to covid and would I like them to send me return labels for when my packages arrive! Weird, because I have ordered from them earlier this summer and there was no delay at all. I won't shop there again. Also, I paid with PayPal and Blick used PayPal information, including my billing address as my shipping address, and an old phone number, as current, even though Blick has all my correct information from my previous orders with them. This is the first time I have had a bad experience with Blick. They don't seem to know what they are doing or how to take responsibility for their mistakes.

Order no. 23577246 - this is the email I sent to Blick Art after receiving my last order, referenced above (I have included images of the packaging received, but not posting them here because I cannot). I have NOT heard back, not a single acknowledgement. Very disappointed. ----------- This is my 3rd order with dickblick.com and, while I am satisfied with my purchases and have so far no complaints about the quality of materials, I do have to lodge one today for this one. The manner in which this shipment was put together was completely inept and unprofessional, literally thrown into the box by someone in a hurry and topping it all with a strip pf air-bubble bags, strapping one single strip of tape along just one side of the box and even missing to at least tape the two flaps together. It is a miracle the contents have not spilled somewhere (to my knowledge) along the way! Furthermore, as you can see from the shots, my materials - precut mats, boards and protective sleeves, were not at all secured between two stiff cardboard sheets, as it is customarily to do so (and as my last 2 orders with you were), with the consequence that the 2 smaller white pre-cut mats are now wrapped. I do understand that the current pandemic is having an impact on all of us, and I do understand that all our jobs and tasks cannot always be at the highest level all the time (myself very much included) but, as a working and professional artist, my livelihood depends on my work and my work depends on good quality products and service from my suppliers. And, I do not have money to waste. I will not return the 2 wrapped pre-cut mats this time as I am pressed with deadlines and will put them under some flat weight to straighten them up instead; BUT, I should NOT have to do this and I very much would appreciate your shipping and packaging department people taking much better care of my future orders next time. At this point, IF there is a next time.

ORDER# 23131675. While shopping, it’s very unclear, as to what’s actually in stock. Had to cancel order# 23081379 because the items were back ordered, with an indefinite open ended date. Meaning, who know when it’ll be back in stock. This site is NOT user friendly and processing time, is excruciatingly slow. As a commission based artist, it’s imperative, that my orders are processed and received, in a timely fashion. This company, just doesn’t express the same urgency. It took 11 days, for me to acquire a tracking number...it took a total of 13 days for the order to complete. Plus their brand canvas is not the best quality. I could do a better stretch myself, by hand! I had to tighten up, every single frame, I’ve purchased from them. I understand, given our current pandemic situation, that things are taking just a bit longer...however... be UPFRONT on your ridiculously slow turn around time...and respond to your emails. This will be my one and only purchase from DickBlick...ever. Extremely disappointed.

I thought my prior issue was all solved. After writing my first post I filed a complaint with the BBB. To make a long story short Blick Art Materials said I could keep the paint as an apology. This was about three weeks ago. Now my bank has reversed the decision and charged me once again for the paint. Now overdrafting my account. I will never buy anything from Blick Art Materials ever again. I sincerely hope this doesn’t happen to someone else.

Screwed up a two item order. Ordered clay and a clay tool. While waiting for Blick to ship I ordered same clay from Amazon and it shipped right away. Ended up ordering the clay from amazon three separate times while waiting for Blick to ship. When Blick order finally arrived they had forgotten the clay! Packing slip said both items ( clay and tool) were shipped together but it was just the tool in an envelope. Seriously how is it possible to screw up a two item order? I called Blick and they thought they had mailed the clay. In the envelope that I received? Seriously?? They said they would send out the clay but now I have to wait another week. It’s already been two weeks! Are you guys mining the clay yourselves?! I’ve been a Blick customer for 20 years but I’ve had enough.

My wife ordered 86 dollars worth of supplies over a week ago and today it may of shipped, I don't know, but I was charged twice.. As with others on this site, they say it is just authorizations and not funds are transferred. No help from any of the customer service people and a supervisor. I had to go to the bank and file a dispute which can take days to see your money. I understand the banks issue, but Blick shoud be able to reverse this. Their mistake. Even though the money is still pending, I have no access to it. They really need to fix this issue of double and triple charging. Simple thing to do. So no help and no offer of even a gift card. I know the Covid19 is causing delays in shipping and staff issues, but this issue of double dipping is wrong. If I didn't call and get the run around of no help, would I have lost my money or taken weeks or more to see it. Don't recommend dealing with Blick.

Two weeks out from order an my bank account has now been hit with three charges from the company.