J B.
Issue with Customer Service - Resolved Quickly!
I had a complaint regarding a back-ordered item and getting it shipped once it was back in stock. It did require getting the right person's attention via a bad review but once I did the problem was immediately resolved. I have since had another back-ordered item, which I received, and did not have a problem with it. I have been purchasing a lot of items from Blick's Art Materials lately and this was my only complaint. The way it was handled ensures I will be a loyal customer for many years to come. That is assuming tariffs do not make art supplies unaffordable.
Response from Blick Art Materials, LLCSep 4, 2025
We are sorry for the delay in processing your backorder. It should ship shortly and arrive to you by the end of the week via FedEx ground. August and September are high volumes months for us. Regrettably we are struggling to keep up with demands and are not performing at our normal service levels. We will strive to provide you with better service in the future.



