Blick Art Materials, LLCReviews of dickblick.com

They really need to get their online ordering for curbside pickup fixed. I spent nearly a half hour searching for items and adding to my cart, which totalled more than $80. When I went to checkout, there was no curbside option. Spent another 10 minutes trying to find that info on their website. When I did, I had to create a stupid "list" and transfer all cart items to that curbside list. Ok. Fine. BUT...when I went to TRANSFER all items from the cart to the curbside list, ALL OF MY ITEMS WERE REMOVED! Total waste of time. I decided I am NOT wasting my time trying to re-order again. Went to a competitor that actually has a clue on how to design the UX and UI for an e-Commerce site. Get a clue, folks. Sheesh.

I placed a nice hefty order and it was cancelled because I missed phone call from them - they said they needed extra info which I have no clue what this meant. There was no email notification about this cancellation. I had to look up the order a week later from order date because I never received it. I told them I had bad service and asked what info they would need if I placed another order. They wouldn't tell me what info was needed "due to company policy" in order for me to place a reorder if they did end up calling me again or did they answer my other questions pertaining to if I was charged. I saw a small fee on the cancelled order invoice. I have placed many orders online for over a decade - this was the rudest customer service I have ever dealt with. It is sad because art is therapeutic and fun. I will not be placing a reorder from them and will bring my business elsewhere. I suggest you do the same!

Sent a piece of equipment that the packaging was apparently dropped told me I would have to pay for shipping to send it back. Ha. They always ship and I always receive damaged items. Beware

I do almost all of my shopping online, and this is without a doubt the worst experience I have had with a company. Complete lack of reasonable respone. I have never written a bad review for a company before. I ordered 300 pounds of clay 8/15/2021 and have still not received it. I paid $125 for shipping and handling and still have not received my items 28 days later. The responses I have gotten to my inquiries have been comical--ranging from the product is lost, to there is no driver to deliver the product, to the shipping company did not have my address. I have spoken with the shipping company directly and with Blick higher level customer service representative 3 times, and am still at a loss with no product. Will never order from them again.

Initially I had a great experience with ordering the products I needed. However I received a damaged bottle that wasn't packaged properly, open paint leaked everywhere all over the package and dried. It was a mess when I received the package. When I contacted the company they made it sound like it would be a free replacement and then I would be refunded. Well fast forward (I had a couple backordered items as well) I get an email this week that says my PayPal is denying payment, well they were attempting to charge me additional charge for the bottle that they replaced so it's more than the original hold that they had so of course PayPal‘s going to deny it. The man I dealt with was extremely rude & would not attempt to work with me or even understand that it's not the customers fault that someone in your company didn't package and ship an item correctly, the customer shouldn't have to pay for it twice. I was charged, refunded, charged (for their mistake). It should just be refunded & a new replacement sent (that is how other companies work). Therefore I told him to cancel the remainder of my order and I would ship the current package that's been sent to me back when I received it since apparently I didn't pay for it because they tried to bill me incorrectly & for more. This will be the first and last time I ever order from this company and I will be sure to inform anyone else who needs art supplies not to order from them. It’s also interesting that on their own site they have a 4.8 rating but everywhere it’s 3.1 or less, that should tell you something…. I wish I’d done more research before I ordered from them.

DO NOT ORDER FROM THEM! You will not get your order and will be charged (twice) regardless. My first package was estimated to arrive on a Friday, when it did not, they rerouted the package mid transit back to themselves and sent a new package, cancelling my order and creating a new one. The second shipment was supposed to arrive on a Monday and it also never arrived. They then stopped this package again which was one state away and shipped an entirely new package which also never arrived. They charged me twice for the order and never refunded me for either and I never received the package. Every time I reach out to them they lie and say the package is set for delivery when I have access to the same tracking info and have also talked to FedEx multiple times and they both say the shipment is no longer in progress. I love art supplies and have always trusted Blick to be a reputable source but I won’t even shop in their store anymore. Lying, skeezy and all around poorly run. Sadly this business will likely go out of business in my opinion.

I ordered a $200 gift card on 6/30 that was due to arrive between 7/5 and 7/10. I received notice that it had shipped on 7/8. When it didn't arrive on the 10th I contacted them and was told I had to wait till the 14th to file a claim. "Unfortunately we are not able to track physical gift cards unless they are shipped with FedEx Fast 2 Day or Overnight services. Our standard shipping of a physical gift card is guaranteed in 7 to 9 business days via your local mail carrier." - something they don't tell you till after the package is shipped. THEN on the 14th they tell me "Normally we are not able to issue refunds on gift cards." "If it would be a satisfactory resolution, we can certainly re-issue the gift card as an e-gift card, which can be re-issued in as little as 30 minutes to 45 minutes during our normal business hours (Monday through Friday, 8 AM - 5 PM CST) to your email or an email of your choice. Please let us know how you would like to proceed. We look forward to your reply." This gift card was a time-sensitive gift. Re-issuing would not help and I demanded a refund. It took 3 days to receive notice that a refund had been issued and 2 days after that it has still not shown up in my account. What makes this worse is that I have had this issue repeatedly when it comes to shipping from Blick. It NEVER shows up near the date they estimate for delivery. They have given me close to $100 in $10 coupons to make up for the delays but have done nothing about the delay. To send out gift cards without tracking and then have the gall to say they don't refund gift cards - sent me over the top. I know I won't ever shop at Blick online again. But I'm even wondering if I want to shop in their stores. And better yet, they won't let me submit this review to their website.

As per just about every other review... minutes from receiving my package via the slowest method in existence.. annnnd it's DAMAGED. Now I will have to wait for the whole thing to go through whatever process that will take probably another 3-4 weeks to get sorted. GOD I HATE YOU DICK BLICK