Blick Art Materials, LLCReviews of dickblick.com

I ordered a desk they charged me the price. Then weeks later I was charged an additional $100 on my credit card they were charging for shipping. That was never told to me when I purchased it. I called they said the shipping is in another location on their website. Dickblick is very deceitful don’t trust them they aren’t honest when go to pay. There are plenty of art stores that are trustworthy to use.

Dick Blick uses Fedex. Fedex fails to deliver packages to my address, although UPS delivers every day. When told Dick Blick was told my order had been delayed several days beyond its stated delivery date, Dick Blick was unconcerned. Each morning, I'm told the order is on the truck. Each afternoon, I'm told that the order is delayed due to 'operational issues'. (Strangely, Fedex changes this to 'unable to deliver' later.) I will find another online art store that cares about their customers.

Blick seems to be imploding. It feels like now that they put smaller art stores out of business, they have a monopoly and can treat customers like dirt. I had 2 recent bad experiences: First, FEDEX mis-delivered the order, and showed a photo of the box in front of an unknown house. I contacted Blick customer service. Their first response: it WAS delivered to my home. "We checked on Google maps and see the photo of your house matches the Fedex photo." It absolutely did not match! Finally, Blick agreed to re-send the order. That's when I noticed the worst - the items were jacked up three times more than those on the Blick website. A $5.98 item was now $17! Was this "bait and switch"? I emailed Blick. And guess what? The next time I looked at Blick online, the item's price had been altered and increased. Kind of fishy. I now want to start supporting the few remaining small art stores to help keep them in business.

Placed an online order on 10/2/2022. Today, 10/16, I just realized I had no shipping info (we placed a lot of orders for a project). They get back to me very quickly to tell me the order was canceled due to "address issues", apologize for any inconvenience (well, yeah, you think?) and then to call with any additional questions. While I appreciate how fast they replied to my inquiry that really amazes me considering I did not receive a single update/notice letting me know the order was even canceled. I received an order confirmation, then nothing else. Why not inform me? I am really tired of such abysmal service. When you actually try to stay away from Amazon and take your business to more independent operators you are then dealing with this. What on earth is an "address issue"? Well, I don't know because they couldn't be bothered to explain. 11/12 other orders all arrived just fine at that same address, so your guess is as good as mine. My favorite part however, is when there is ZERO offer to make it right. I never even received an email stating the order was canceled, weeks ago! So we're expecting these items to arrive any day now, with so many delays these days we try not to obsess over delivery updates and really just trust - stupidly obviously - that the order will arrive unless we are informed otherwise. But no offer to figure out what the "address issue" was, not even an apology for never informing me it was canceled. Just, nothing. I am so over it.

This is a total scam. Never order anything from here. They take your order and tell you it’s back ordered, then never ship you anything. When I ordered it on 5/13, the delivery date was 5/27. When I checked last week, the delivery date was 6/27. I checked it today, the delivery date became 7/1. The delivery date was pushed out every day, and it doesn’t seem it would even be delivered.

I went into the Blick Art Materials store at 1600 Broadway in Seattle, WA, for the first time on 3/29/22. I was immediately greeted by a man who asked if he could help me find something and as he was speaking he coughed in my face--with no effort to turn his head or cover his cough. This was days after a mask mandate had been lifted. I grabbed the items I wanted and got out of there as quickly as possible. Actually, I didn't get exactly what I wanted as I was too disturbed by that greeting.

Saturday I awoke to Bank Alerts, Insufficient Funds, and Declined Payments. Without notice, Dick Blick put a hold on my account for $1,172.04. Why? … The day before Blick charged me $596.74. Blick miscalculated by charging for a $21.44 brush that they did not actually have in stock. No problem, give me a $21 credit. Its not an issue for me! Right?! One brush, a $21 value, no biggie! No! Amongst themselves, the next day, Blick decided to charge my account an additional $575.30 together with the $596.74 hold totaling $1,172.04., on a Saturday. An account hold for five business days plus two weekend days with absolutely no notice! Was I able to straighten things out over the phone? No! They told me, “that’s our policy.” and “we don’t have to ask or tell you how often we bill or for how much we bill.” I explained that I was a 25-year loyal customer, never having any disputed charge. They responded, “well, we have no control over your bank. You must be confused about billings and holds. Call your financial institution on Monday.” Update after a week’s mess: I paid Blick $596 for “In Stock and Reserved” items. I have the confirmation to prove it. The next day Blick noticed that they did not actually have one $20 paintbrush for which I paid. No big deal, a total non issue for me, I paid in full, so what? … Blick’s “solution” to that insignificant $20 brush was to put a total hold on my account for $1,172.04. For 25 years I trusted Blick with my credit card and debit card. They violated that trust. Without ever even trying to contact me, they turned one silly brush into an alarming Saturday of chaos with bank alerts, insufficient funds, and denied payments. Customer service and the billing department are inept. The mess they created was for me alone to spend a week in damage control. Blick turned my $20 credit into a $1,172 fiasco. Will you just forget the stupid brush? No! Will you accept the $20 from me as a gift? No! Can you throw in any different brush at like cost? No! Can I give you another credit card if you are insistent on billing? No! Then I want to cancel the order! No! Why is “no” the only answer? Because, “It’s not our policy to contact you … we do it for you.” By the way, the website states, “order open” but we already shipped it yesterday. We have no car, our grocery order and delivery was denied on Saturday because Blick held a total that exhausted our account balance. Blick finagled with, “the bank is the problem,” “the website is the problem,” “Your confusion about billing is the problem,” “transactions offset,” “we don’t charge for items not in stock” and finally Blick concludes, “We have done nothing wrong with this transaction.” Even after a week, I still can’t fully believe it; a ridiculous, insignificant, $20 brush transformed into a $1,172.04 debacle. I was a twenty-five year customer. Buyer beware, I hope my rant gives you pause to investigate Blick’s customer service before giving Blick your payment method.

Order never delivered. $1500 of supplies that I never got. Customer service was not helpful. Three weeks of back and forth with them and nothing resolved. Would not recommend. There are companies that sell the same items, with better customer service.