Beth D.
Quality Product's-Shipping solution
I order from Blick. The only problem I have is who they use for shipping. They use Fed X. The free shipping is Fed X smart post. This is where Fed X hands it off to the USPS, after they've held it for a week. Smart post delivery will take up to two weeks. It's a nightmare. I paid the extra $3.00 for regular fed x ground. It was supposed to be here yesterday, Saturday. Of course it was not. Fed x, now has put the delivery at Tuesday. Half the time Fed X doesn't know where the shipment is. This is who Blick need's to get rid of. As it is most of the complaints'. As far as quality. Blick has the original and quality. I could have ordered off of the company that start's with an "A" and had said product yesterday. But, the "A" company has a lot of counterfeit product's. Blick does not have counterfeit product's. I have never had a problem with customer service. I have expressed my dislike of their shipping company, fed x. They gave me a solution. I happen to have a UPS account. They told me if I need it quickly, call them, and give them my UPS account number, and they will ship it UPS. Which I have no problem with. Blick, is a great company. I don't hold it against them, for their shipping company they use. As I said, they resolved my problem. I didn't need the product immediately, so I know what to expect from Fed X. The only reason I didn't give them 5 stars, is because if they used UPS, they would not have shipping issues like they do. Blick does have quality products. I ordered Caran D'Ache Luminance. There was no way I would order from "A" company and possibly receive counterfeit product. Blick product's will 100% guaranteed be from Caran D'Ache. So I will continue ordering from Blick, they have quality products. If there is a problem with quality, that's from the manufacturer.
Response from Blick Art Materials, LLCMay 21, 2020
Thank you for your review! We are happy to have been able to offer a solution for you. We appreciate your business!