Blick Art Materials, LLCReviews of dickblick.com

I was shopping today for some art supplies. Blick has the Liqutex gel I was looking for. This was my 1st experience with Blicks online store. I could not even look at what I wanted because of numerous pop-ups. Every time I clicked on anything on their site, I got another pop-up. When I tried to add it to my cart, there was another pop-up, so I was done!!! I can’t even complete my order because of your pop-ups. So I called your 800# and received HORRIBLE customer service, she told me it is my fault. Their website does not have any popups!!! Seriously lady???? I guess she thinks I am this aggravated because of a pleasant online experience with her company??? I mean really how can you accuse a customer? She thinks I installed Blick pop-ups on my computer!!! edit: Apparently this company doesn't understand what a pop up ad is... I do not have anymore information. I cannot manage your website for you. I have already purchased the art supplies I need from another vendor who didn't have pop ups on the website.

I would be just as effectual to talk to the plaster wall as to talk to customer service. I placed 1 order 2 days ago for $165.46. 2 days later, my bank shows 2 transactions in pending, 1 for $183.95 and 1 for 165.46. The $183.95 and the $165.46 are not available for use within my account. I called Blick and they said this was normal and happens all the time and the $183.95 will drop off in the next few business days. My money is not available for use. To me, the 2 transactions looked like an error or fraud in my account. I wasted 25 minutes arguing over this. Blick says, "Too bad, so sad, we're not fixing the back end of how our systems work." There are surely consumer fraud laws that disallow companies from taking out double the amount and holding until shipping occurs. I've been in business for decades and have seen plenty of vendors put a single transaction in a pending status while the order is being fulfilled, but I've never seen two charges held for 1 transaction with a portion of a person's money being held hostage and unavailable for use. FIX YOUR IT SYSTEMS BLICK!

The in store purchase and return policy is not consistent with the satisfaction gaurantee policy. I baught an airbrush kit for $170 and I was not satisfied so I went to return it but it seems each store has their own policy on returns. Basically they do not accept returns unless the product has never been used. How do I know if I am satisfied if I can't use the item. Basically the item did not work because I could not do what I expected. I just wanrt my money back and rest assured I will no longer be shopping for Art supplies at Blick.All the store has to do is return the item I purchased back to the blick warehouse and they will return it to the company they baught it, real simple. Thanks for nothing but a head ache.

Customer service leads little to be desired when calling in regarding issues with an order. Their payment department couldn't find a transaction despite the authorized and cleared charge on my account, order number, and the order confirmation email. Transferred 5 times, no one could find the right information to assist, had to file a chargeback. The in store experience is not much better, time to find a new art supplier.

The first shipment was damaged (apparently) in transit, to a degree that made it unusable. Blick promptly sent a replacement, which was also damaged (apparently not in transit) but usable. The broken corner was not visible in the frame, and the scratches in the visible parts don't seem to be visible from the display angle, so we used it. Just tired of dealing with this and packaging the stuff up for return. Not happy. They need to take a look at their production/fulfillment process to see why the goods are being damaged.

FedEx need I say more? My 'current' order sitting someplace for days not moving... Not sure why when I order from other places using good ol' USPS it gets here in days... FedEx? Weeks...literally weeks There no appears to be no major art supply mail order businesses that use USPS at all... Also; the $5 off coupon code failed at checkout repeatedly Also; got to the stated amount to 'earn' free shipping and yet website did not calculate said 'free' shipping SO DAMN FRUStRAtaED As of today, 10-14-24...my latest order has sat at a FEDEX distro hub in WI...hasn't moved since the 8th. Why is this OK, Blick? Your failed codes and specific bs instructions for fulfilling the dangled 'discount' smells to high heavens...and all I get is a 'there there...you must jump thru hoops one and two in sequence while looking backwards into a pool of water...' Will refuse package if it ever shows up. This is what collapse looks like...and guess who loses? You've lost me and (from the looks of it) many others. update; 10/22/24 FedEx literally has had my package at the Stockton hub for ? 5 days now...not moving. Still no package. FEDEX SUCKs and I will not order from companies that use them again.

This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order. I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware!

Ordered a large frame for $70, it arrived broken and was of very poor quality. I wrote a review stating this, did not request or initiate a replacement. The company sent me one anyway, also terrible, also broken. I told them this one also arrived broken but made it clear I was only giving feedback. They sent a THIRD anyway and are now threatening to charge me for the extra frames they decided to send and now want back. I just want them to leave me alone, but they're ignoring that part.