Blick Art Materials, LLCReviews of dickblick.com

I have never had a problem ordering and have always been happy with Blick Art, and it's not that it was a problem now, my order apparently on back order. I was unaware of that until after I purchased. Now the order has been pushed back again and once again was not notified. I only found out after looking up my order again. An email would have been nice.

Bit pricey but its a cool place

I placed an order with Blick on May 26. I've never ordered from there before, but my friend recommended it so I placed an order. I payed and extra $3 for faster shipping because I was in a rush. The website said that it would take 5-6 days for processing time, and 2-4 days for shipping. I understood this, because of the pandemic going on. However, it took a week to process. I thought that wouldn't happen again, and the rest of the process would have no delays. I was wrong. The estimated arrival of my package was today, June 5th. On June 2nd, they emailed me saying that my delivery date was updated to June 6th. That was only a one-day delay, so I didn't mind. But then, I receive an email today saying that it was delayed again to Monday. Of course, there's a bunch of storms going on in the area so this was expected. I'll keep everyone updated!

Placed an order online, never received an email confirmation, never received notice of shipping or tracking information. Wrote to inquire and never received a response. Seriously! I checked my Junk folder and everything. The package was finally delivered but the contents contained squashed boxes (outer package was intact) and a number of bottles of the resin colorant I'd ordered also squashed. This place has zero quality control or customer service, apparently. UPDATE: I posted this review on Sunday. On Monday morning I received an email from Blick customer service apologizing and offering to replace the damaged product without charge. That was unexpected and very nice. Thank you Blick Art! I'm feeling better about this merchant now.

Some of the products are really wonderful, and their customer service is good. I have twice now but a canvas in a float frame and have been disappointed both times. The frames are lousy quality, they are pot marked, they have glue on them. They are just a poor quality product.

Product is good BUT the girls of customer service via phone are with a lot of bad attitude. The last thing you need is that, I am really thinking to find another place to buy my materials, I don't want to think twice to call a place where I buy a lot of materials, just because I don't know how their attitude will be and if I will be the mood to handle their nasty tone.

I tried to order a digital drawing tablet from them a couple weeks ago, and I used PayPal. The order took forever to go through because they would not accept my payment. So the order was pending for almost a week, then I had to contact customer care because I saw the item had went out of stock after I ordered it. They informed me that they would be sending the order soon with a tracking number, the problem is they took so much time accepting my order, and did not look to see on their own site if it was still in stock. So I basically had to go almost a month with them holding my funds, and then returning it to me. They eventually apologized and gave me a 10 dollar coupon, but they wasted so much time when they simply could have accepted my payment sooner, or looked on their site to see it was out of stock and just declined.