Blick Art Materials, LLCReviews of dickblick.com

I did not consent to emails. I got emails. I unsubscribed from emails. I still get emails. EDIT: "and other aspects of your order" so advertising based on things I might buy based on what I bought that cannot be opted out of

First time ordering on this website I made an order of $80 for very important items that I needed for Art School I only got an order confirmation not a tracking number every time I try clicking on the tracking number it led to my orders which said there were no orders after not receiving it a about a week after I was supposed to, I called up the company and they very unapologetically they told me that it had gone all the way to California by mistake I said what could you do for me so they said they'll try to reship it for me with rush. but they also told me that something was out of stock which I never got an email about. If i hadn't called, once again i wouldn't have known and not had the item on time. I had to practically beg for some sort of coupon to make up for this terrible delay and lack of communication. the woman was stiff and Unapologetic I still don't know if I'm going to get my package on time I still haven't gotten any emails confirming my conversation. I had to wait a long time for customer service. The woman was stiff and unhelpful and made me feel like it was my problem.

Spent $18 in total (small items, 9 Faber Castell Gelatos to be exact) and was charged $10 shipping to ship them via USPS. Saw that other customers had same experience and nothing changed. Will not order again. Also they were shipped in a bubble envelope and one of them was damaged - cracked inside which makes it unusable.

They used to be five stars but they've been shipping my pencils ink and other goods in a poor manner. It looks like they threw them into the box then crammed paper in along with the invoice. I had crushed yarn cones, broken pencils bent paper etc. They also take forever to ship. I made an order including an ink on hold for a restock and they took over a week to send it out. They make a tracking number within a day usually but wont send things out for a ridiculous amount of time. I understand a couple of days. I emailed the company and they were very dismissive. I recommend if able, shop at another store with better shipping and customer service. Edit 1/10/2026 Yes, replacement was offered from my orders. But unfortunately the goods were either needed or someone's gift so returning them for undamaged goods wasn't a good option. The box was not damaged in shipping. If it was I wouldn't be so unimpressed. As for the back ordered item.(I did not message Blick until the item was relisted back on site as in stock and even then had given it about a week) When asked about it I was not told that they had yet to receive the item as it said it was back in stock on their site and the email "Thank you for contacting Blick art materials. I am sorry for the delay in response. Your itemname ink is in stock and currently being processed at the warehouse. It should ship out soon and we will email you the tracking number when it does. Please let us know if you have any questions or if we can be of further assistance. Thank you," Which okay, fine I let it go. I didn't plan to buy anything else from them at this point and haven't. I'll be avoiding them unless I can only obtain an item through them. I honestly would hate to see what the expected shipping window is if this has been it.

They listed the sizing incorrectly on their brushes causing me to purchase 2 of the same sizes that were listed as different sizes. They sent me a "replacement" brush that was, again, incorrect. Then they told me it was a manufacturer issue and I could pick a different brush. Then they told me, actually with that brand those two sizes were the same thing so I was the one who made the mistake and ordered 2 of the same thing and they wouldn't be helping me further. No, I ordered what I thought was 2 different sizes because they were listed as 2 different sizes with one of those sizes being placed as several sizes larger. I wouldn't have ordered 2 of the same brush if they had them listed correctly. They act as though me keeping the incorrect "replacement" brush makes it all okay, but it doesn't. I don't need 3 of the same size brushes, I needed a larger size, I'd happily return them if I were sent a prepaid label so I could get my money back and purchase the correct size, but I was not given that option. After this, they changed their sizing on their website so they know full well the mistake was on their end and it was their size chart that was wrong. It was not my mistake, it was theirs. I had to get my credit card involved to force a refund and I won't be purchasing from them again. Initially I was happy with their customer service response, but their lack of accountability leaves MUCH to be desired. In response to the reply: Blick completely fails to understand the problem. Still. The more I speak with this company the angrier I get at their inability to take any accountability. You were selling a product you don't have and you cannot send me that is identical to another product under a separate name and advertised as a different product with a different size. If you were not selling 1 identical product under 2 sizes, I wouldn't have purchased 2. But that's fine, I'll just continue with my chargeback. I will not continue to explain this problem to people who can't understand why it's a problem to sell a product they don't even have under a different name to an identical product.

Paid for overnight shipping on a recent order and they flat out never shipped it. I'm trying to get to the bottom of it but so far no resolution. Shipping costs aren't cheap and I don't appreciate being charged and then they...just don't ship. Even if they sent it by snail mail it would have been here by now. If they sent it. But they didn't. What is the point ? I got my order confirmation and everything is in stock , never got a shipping confirmation or any communication about a delay or anything at all.

Extremely Frustrating Experience – Won’t Be Ordering Again I’ve been a long-time customer of DickBlick, but this recent experience was a nightmare from start to finish. It took seven days just to process my order—only because they were reviewing it for a price match (Molotow prices were way above market). Then, one shipment got delayed and held up. I had to call daily, speak to multiple agents, and push to get it shipped. Even so, it took 10 days to reach my client—time-sensitive items where every day mattered. When I called to complain, I asked for a partial refund to cover the extra cost of paying my artist for three additional hours due to having to replace the wrong acrylic pens. Instead, management canceled the shipment I had been waiting for and sent it back to their warehouse—making my order now two weeks late. I had to reorder the same items and pay more because I couldn’t risk another delay with price matching. On top of that: Their phone system doesn’t work (pressing 1 or 2 for customer service doesn’t connect). A color I ordered (“English Green”) looked teal on their website but was completely different in person—causing a disaster for my client’s branding. I had to go to a store to match the right color and reorder it myself. I’ve emailed for a return/refund on the misrepresented color and the canceled order—still waiting for a response. Customer service agents were polite, but management showed zero accountability or willingness to make things right. This is the complete opposite of my seamless experience with them in 2022. If you need materials quickly or accurately, I highly recommend looking elsewhere—Art Primo shipped right away and there are other suppliers (even with smaller stock) that will save you a lot of stress. Something has seriously changed at DickBlick, and management needs to fix it. Note to Dickblick comment below: I reached out to customer service email 7 days now and nothing. The problem is not the phone connection, when I try to dial 1, 2 or 4 to speak to a person, it doesn't work, it won't connect. Can someone call me pls? I've sent 3 emails now and again nothing. All my contact info is listed. I'm ready to send the items for full refund. Pls advise ASAP. My review still stands.

Very bad customer service and fulfillment of orders. This company does not meet time commitments and delivered damaged items multiple times. Their offer to remedy this was one $5 certificate for a future purchase. Additionally, the online promotions are misleading- I was given a $25 certificate that only had $10 on it. I will be shopping elsewhere!