Blick Art Materials, LLCReviews of dickblick.com

I purchased a 906 etching press several months ago and it was a great little press with one problem. The blankets would pull to one side after several pulls and I would then have to reset. I kept trying to adjust the tension and ended up with a damaged turn screw. Spoke with tana this morning and she has issued me a return label and will be sending a new press first so I can use shipping box to return the damaged press. This is terrific customer service. Tana you’re the best

Always have a good experience with Blick! Orders come in fast even in time of covid and they keep in contact with email! Highly suggest Blick art supply’s!

I have ordered from Blick Art Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere! I can't understand all the negative reviews here on trust pilot website compared to the positive reviews. Maybe this is just a site where people come to complain about stuff!

Customer service was wonderful in dealing with the issues that arose with my order. FedEx reported my package as "delivered" several days ago, but it didn't actually show up. Contacted customer service the next morning, and they apologized and immediately offered to send a replacement package. The original package turned up the following day, having been incorrectly delivered to a neighbor, and I contacted customer service again to cancel the replacement package. They initially told me that the shipment had already been processed, but were able to stop it from shipping out and called me to explain the situation. Grateful for the positive customer service experience, especially in this challenging time, and excited to try out my new assortment of paints and brushes!

I got everything that I ordered in a timely matter for the amount that I payed for it.This website is great as well as the prices. It had a lot of the things that I couldn't find in other art stores. I look forward to the possibility of being their customer again.

I can't believe all the complaints and nasty reviews about this company. I have been shopping here for years and have never had anywhere near a horrible experience as some of these reviewers claim. I have called to cancel an order in the past and they were kind enough to run back to the warehouse and track down my order and cancel it for me. Another time my order had not shipped in a timely manner, they tracked it down, apologized, and due to the holidays they were running behind, but shipped it with 2 day shipping. They always accommodate my orders exactly as I specify when checking out. Wrapping items that are breakable or things that could leak. My items are always nicely packed. Blick has always went above and beyond all my customer service expectations!

geeze.... I'm really surprised to see all the low ratings.... I've placed many many many orders with Blicks over the last few years and all have gone smoothly. I think, once, I ordered an OBNOXIOUS amount of open stock pencils - like over a hundred (Im frankly embarrassed to admit that I did that but I wasn't thinking of the warehouse person having to pull all those while I placed my order at 3am while dribbling ice cream down my shirt like a slob and they were all different colors too no duplicates) - and they accidentally gave me two of one pencil and left out one I had ordered. I was pretty impressed with that - I don't think I could pull 100 open stock colored pencils and only mess up on one! They let me keep the extra and sent the one that was missing free of charge. Sometimes I'm frustrated that orders usually take ten days to get to me... but then I remember that I've been slowly groomed by certain other companies (that start with an A and end with a zon) to be an impatient twerp and I chill right out. Cause free 2 day shipping isn't the standard - and for companies who do it it comes at a cost to someone. Maybe they're paying their warehouse employees less wages or benefits. Maybe they've struck deals with package carriers that drive the cost of shipping from their own company down while driving the cost of shipping for everyone else in the world up. Maybe they're luring you in with cheap 2 day shipping because they are softening you up and priming you and your family for the inevitable AI takeover of your sad little lives. Maybe witchcraft makes the packages come in two days or less. Maybe they've found some other secret way to cut corners to get super cheap or free two day shipping but it's not standard. Stuff takes time when you ship it - That's standard. And I will tell you something else about ordering art supplies from certain other companies with free two day shipping - sometimes when my stuff gets here it is JACKED UP. Like they threw the full set of faber castel color pencils that weigh as much as a brick in with a bunch of really fragile lightweight flimsy things and barley any padding... stuff gets broken - packages full of art supplies from the two day shipping place usually look like someone was fleeing for their life and the last thing they had to do before they could make they're harrowing get away was throw all my crap in a box and send it out the door as fast as they could. Its been a constant issue with art supplies from the other place - and I haven't experienced it with blicks - things have always come very well packaged. Blicks shipping isn't slow... it's exactly standard - plan your life accordingly. I love going to their brick and mortar stores - the staff has always been friendly to me and they don't mean mug me while I pet the art supplies and coo softly. There's one right down the street from my grocery store and I usually go there weekly 'to get just one thing' and walk out like uh-oh.... what am I buying food with now? I prefer going to the brick and mortar store to shopping online partly because I'm a sucker for instant gratification, partly because I like to see stuff in person and partly because I want it to stay open for a long time. Also, I'm THAT person at blicks brick and mortar store - the person who used the open stock markers to draw a big ole happy looking C+B on the test pad right before you got there. You always wondered who that was - now you know. Ya can't do THAT online! Blick's brick and mortar store also gives my many cats a once weekly two hour reprieve from their deep rooted fears that in my loneliness I will use their fur to knit tiny sweaters that I will subsequently force them to wear out in public. Plus OMG there's SO many art supplies there!

I order from this company on a monthly basis. I have received quality products and the customer service has been excellent.