Blick Art Materials, LLCReviews of dickblick.com

I am disabled and have no income but wanted to buy some art supplies with what little tax refund I had received. I have never purchased from DickBlick.com before and I've spent a lot of time trying to figure out what I wanted to buy, even unto the last minute. Of course I always consider holding off on ordering and holding onto my money because, again, disabled, no income, etc. I filled out my info on the order pages and as I was reading through the confirmation page before submitting the order (and debating on whether to actually order, change something, or wait), my phone vibrates and a text message tells me that $XX.XX amount of money has been removed from my debit card. The exact amount of the DickBlick.com order on my screen. Apparently they take your money even if you don't actually place the order. Because I didn't (at first). I touched NOTHING on the screen. As I said above, I was reading through the confirmation page BEFORE the submitting of the order, y'know, where you make sure your order and information is correct first. I also didn't even receive an order confirmation email until I actually hit the submit order button as well. My thoughts were "Well feck, they've already taken my money WITHOUT ME ACTUALLY SUBMITTING AN ORDER, I better actually submit the order or I probably won't get anything." Then I instantly received the order confirmation email. From what I've been reading, cancelling the order is a horrendous hassle, and I'm certainly not returning and paying for that out of my own pocket. Now while I'm still on the fence about whether I should order or hold off, I would eventually have put an order of some kind in. BUT DON'T TAKE MY MONEY UNTIL I AGREE TO GIVE IT TO YOU! This has definitely left a sour taste in my mouth and made my very first purchase with this company be my last.

I placed an order two days ago, and I found out that the items haven't been shipped yet. I think it's from pure laziness and it is a bad business conduct.

I ordered the wrong items and tried to cancel within hours of realizing my mistake. I called at 7 am as soon at customer service opened and Blick said that the order was in process and could not be stopped. I tracked the package using the FedEx number that was in the shipping confirmation I recieved and discovered that the shipping info wasn't even sent to FedEx until 10 am and the package didn't arrive at FedEx until 9 pm. Blick certainly had plenty of time to pull the package before putting it on a truck. Blick says I can return the items if I wish but I'll have to pay the return shipping. They've apologized but refuse to send me a prepaid return shipping label. Fortunately I paid with PayPal and opened a case so that I can get them to pay for the return shipping. Next time I'll use Artists and Craftsman Supply.

I ordered my materials from Blick Art Materials for many years but not in the past few. Things have really changed. I placed an order on January 22. I needed these materials for class on the 29th. When I went to check out I saw free shipping for orders over $35, I entered the promo code. My order was $98. I would not have imagined changing to the free shipping because I was spending more would make my shipment change to 7-9 day shipping -- seriously? In today's world of Amazon and such? It took two and half days for the shipment tracking to update that it even left the facility. I live 3 hours south of where the shipment left. It went 3 hours north of Galesburg and now has to go 6 hours south. They really go out of their way to make customers unhappy. I called to cancel my order and issue a return before I even received it because I needed it before 9 days. Of course in the name of good customer service she informed me I would be responsible for the return shipping cost. I am more than happy to give my money to Hobby Lobby, Art Mart, Michaels and Amazon.

I ordered a vice to assemble picture frames and I was hesitant to order from this website because it looks a little sketchy. Against my better judgement I went ahead and placed my order after really analyzing the whole listing for this tool. I saw that there were two things had almost identical names. One was out of stock and one was in stock. The one in stock happened to be cheaper. I was a little skeptical about this, but All of the pictures showed the whole tool, the descriptions were identical, everything matched. I was sure that I was getting the right thing. When it arrived, I was very disappointed to see that only a small part of the tool was shipped. I went back to their website to double check, and sure enough, it shows the whole tool and describes the whole tool. I called customer service and was told that even though it shows that picture and describes it that way, it's not what you get. If I wanted the whole tool, I'd have to buy the other out of stock part for $100. Don't trust the pictures or descriptions on this website.

I went to visit the Blick art materials site, and afterward started seeing their ads on other sites. They are spying on you when you use their site. I kind of expect this from multinational corps who could care less about customers, but was shocked that Blick would do this. Apparently you can turn the spying off if, by psychic means, you know it is going on. But I am going to buy my art materials from someone with ethical standards. Apparently people have complained, but the "customer service" people blow them off. EDIT: Blick's response to this is completely absurd. They think that just because other companies spy on you, it is okay for them to do it. And they say that Google is a "reputable" company. I literally LOL at that.