Diamonds DirectReviews of diamondsdirect.com

Diamonds Direct should be your first stop for jewelry in the greater Cleveland area. The Beachwood location consistently delivers quality products and service at a great price. The last time I was in Deena and Maddie went above and beyond to see that everything went well. Very professional and courteous! Thank you to all and we will be seeing you soon for another purchase.

DO NOT TRUST DIAMONDS DIRECT Manager Anne Pitt STOLE my 50 year old Engagement Ring after minor repairs and gave me a cheaper look alike Ring Back. She said,"WELL YOU WERE GOING TO LOSE IT ANYWAY." There DIAMONDS must be WORTHLESS if they had to STEAL MINE. She cut one of the prongs off and told her boss that's why she kept it because I was going to lose it anyway. My name is Margie McAdams not Margie Adams the date was 10/28/22 not 10/28/25

Cindy has been kind, patient, and more than just a Jewelry dealer. She has patiently listened to my wishes and was determined to get me the exact ring I was looking for at a good price. Cindy is so easy to talk to and was flexible, never getting frustrated and always ready to pivot. By the end of this process, I feel like Cindy is a friend who I trust, as she has always stuck to her word and advocated for me wherever possible. And most importantly, my fiancée is thrilled with the ring, it came out beautifully :)

Matthew is the best, goes above and beyond to make sure we are taken care of each and every time.

Madison from the online chat was amazing to deal with. She got me everything I needed hassle free!

We went to a diamonds direct near us to test a ring I got from my grandmother to see if it was gold, and they rhodium plated another ring we had free of charge. Jackie Presta was incredible!

I don't know how purchasing jewelry from this store is. My review is just about getting rings sized/repaired. I stopped in based on the reviews. I have a ring that had a 3.0+mm wide and 2.3mm depth band. It needed to be sized down almost a full size. I took it in and was guaranteed they could do it no issue... They told me the band would get thicker because they would be bringing the thicker sides in. I left it with them for a week, as I don't live in Columbus . I was so happy to get it back and didn't really notice until about half an hour later: my ring hurt to wear. I took it off and looked at it and I was devastated. You could feel where they cut the shank, it was wavy, the was no uniformity to the edges, and it was oblong. I called and they apologized profusely. Asked me to take it to the store in Cleveland and they would let that store know we were coming. They did not. The store in Cleveland had no idea I was coming. Turns out, I paid the store in Columbus for the honor of someone ruining my ring. It lost nearly half a mm in depth and thickness. The store in Cleveland did the best they could. They would have had to order shanks and tried to color match the rose gold but it could have ended worse than before. Turns out the Columbus store didn't even resize it correctly and left it a quarter of a size too big. So unless you want your jewelry ruined, take it anywhere else. We were going to purchase an engagement ring from this company, but I'll take my business to alibaba before here. The store manager did refund my 125 resizing fee, or the fee I paid them to take gold out of my ring and leave me with something I couldn't wear. He told me it was weird that it ended up thinner than before because "taking a ring in shouldnt do that". My ring was 2.5mm wide and 1.9mm depth before the Cleveland. Actually fixed it. My question is this: where is the material they took out of my ring and why was I not compensated for that when they trashed my ring? My ring will never be the same. Go anywhere else.

Cindy Parker in Customer Service was OUTSTANDING! I have a ring that was willed to me that needs to be re sized. Cindy did some leg work for me and called the store in Dallas that handle these rings. Absolutely amazing customer service! Cindy understood the importance and history of this ring and even asked me to reach out to her in the fall when I’m headed to Dallas and she will coordinate an appointment for me! Truly the best customer service I have experienced in quite some time! Thank you so much! Cindy needs a raise 🥰