DiamofyReviews of diamofy.com

Response from DiamofyDec 28, 2024

Dear Hannah, We are disappointed to see your review and would like to address the concerns raised. Your order (#189324) was placed on December 9th, 2024. As clearly stated on our website, orders placed after December 3rd were not guaranteed to arrive in time for Christmas due to the processing and production time required for personalized items. At no point did we confirm your order would arrive before Christmas, as customized products require careful attention and cannot be expedited beyond what is reasonably possible. Additionally, we have responded to customer inquiries within the standard response times, and our team is dedicated to addressing all concerns. If you are experiencing delays or miscommunication, we encourage you to review the emails sent to your provided email address. We understand your frustration and regret any inconvenience caused. However, labeling us a "scam company" is unjustified when all terms were communicated transparently. If you would like assistance with your order or further clarification, please reach out to our customer support team directly. Best regards, Customer Support Team | Diamofy.com

Response from DiamofyDec 20, 2024

Hi Aisling, Thank you for sharing your positive experience! We're delighted to hear that you loved your purchase and appreciated the fast delivery and beautiful packaging. Your kind words mean a lot to us. 😊❤️ Best regards, Patricia Martin

Response from DiamofyDec 18, 2024

Thank you for sharing your feedback, Derek. We deeply regret the experience you’ve had and understand your frustration regarding the delay in delivery and subsequent communication issues. As a company that specializes in personalized items, our policies on cancellations and returns are clearly outlined, particularly for custom-made products. While we strive to meet all estimated delivery timelines, unexpected delays can sometimes occur due to circumstances beyond our control, such as international shipping and customs processes. We acknowledge that our initial responses may not have fully addressed your concerns in a timely manner, and for that, we sincerely apologize. However, we have actively engaged with you regarding this matter and offered options in line with our policies, including a return and partial refund process. Your feedback is valuable to us, and we will use this as an opportunity to improve our service. If you wish to proceed with a return or need further assistance, please don't hesitate to contact our support team directly at [email protected]. Best regards,

Response from DiamofyDec 13, 2024

Hi Sonia, Thank you for reaching out and sharing your concerns. I’ve reviewed your order and the tracking history shows that the parcel was successfully delivered to the specified address on December 12th, with a proof of delivery and GPS confirmation provided by the courier! If you are unable to locate the package, I kindly ask you to check with neighbors or other household members who may have received it on your behalf. Sometimes parcels can be placed in a secure location nearby. If the package remains missing after these checks, please let us know, and we will work with the courier to investigate further. Rest assured, we’re here to help resolve this matter for you. Thank you for your patience and understanding. Best regards, Diamofy

Response from DiamofyNov 30, 2024

Dear Jodie, Thank you for your feedback. We sincerely apologize for any inconvenience caused regarding your order's delivery timeline. According to the tracking history, your order has been marked as delivered on November 29th, 2024 by Spean Bridge SPDO. If you haven't received it, we kindly ask you to check with other household members or neighbors who might have taken the package on your behalf. Additionally, please verify the delivery area to ensure the parcel wasn’t misplaced. Proof of delivery : https://i.ibb.co/8MbTd1g/Screenshot-2024-11-30-at-12-32-11.png If you're still unable to locate it, please contact our support team at [email protected] so we can investigate further with the carrier and resolve this for you. Your satisfaction is our priority, and we truly appreciate your understanding. Best regards,