DHLReviews of dhl-usa.com

GLAZERS OUT GLAZERS OUT

lost my package and on another order it took 5 months

Dodgy moral compass, do not recommend using these guys at all

They lost my package and now the place I ordered from is out of half my order. I am only getting half of what I wanted and it is DHL’s fault.

I will never use DHL services again. They updated my package will be delivered on 4/26, but it did not out for delivery whole day. So I contacted them at 5pm on 4/26 and I requested to change delivery date to 4/27 and they said they changed the delivery date to 4/27 and it will be delivered on that day. But it did not out for delivery whole day again. I hate this service. Same situation happened last year too.

i ordered my glasses a week and a half ago and they still haven't sent me a damn shipping update. Customer service is friendly & helpful though.

I had never use dhl myself to send anything, but got an international shipment sent to me. The worst experience ever. The company seems to be run by like a small coffee shop (and I'm sure they even do a better job) not by a multinational company. First day a driver called me asking me for my address because they said it was wrong. I gave the indications on the phone but never received it. Called the driver back and he said it couldn't deliver it but it will be delivered the next day. I checked the webpage and it was still asking for a corrected address, so I went ahead and corrected it again. Next day nothing showed up. Called them and same thing: "there was a missunderstanding but it will be delivered tomorrow". Ok, things could happen once in a while. Waited another day and nothing. I checked the webpage and it said they tried to delivery but I wasn't home. Just a straight LIE, I have cameras in my door and nobody came that day. I decided to tell them I'd pick it up, so they gave me a "partner" address to pick it up but it has taken two days to deliver it to that place. They said I'd receive a confirmation email when I could pick it up but no email has come up (wouldn't be surprised if their mail system doesn't work), so I decided to call the site and confirm they received it. All in all a nightmare experience. I filed a complain on one of the calls (about the driver saying he came home), and they said someone would call me the next day to follow up...... Yeah! rigth! Haven't heard from them unless I'm the one calling every day to check my delivery.

MY FOUR MONTH NIGHTMARE IS FINALLY OVER. Years ago, I used DHL on behalf of my employer who was routinely shipping household goods and personal belongings to France. After many terrible experiences and spending exorbitant sums on shipping fees, I swore to never use them again. I am now retired and living in Mexico. I wanted to ship some personal belongings from CA to myself in Mexico and DHL seemed like the most reasonable, viable option. I thought that perhaps they had improved over the years since I had last used them. I carefully packed two boxes, meticulously filled out their ridiculous paperwork, called the local office to confirm that I was doing everything correctly and was assured that all was well. the boxes were picked up by a very friendly courier who advised me that he wasn't going to be the one inspecting my boxes (which remained unsealed) but that would be done in the office. I assumed that if there was a problem or if anything further was needed from me, someone from the local DHL office would contact me. Email and phone number were provided. I never heard a word so assumed that all was well. A couple of weeks later I was back in Mexico and received word that my packages were here. Woohoo! So excited. Looks like it might actually go smoothly this time. (Side note: these two boxes cost me an arm and a leg to ship, as well as promises to send my first born child.) i went to my local DHL office in Tulum to pick up my boxes with great excitement. Had to stand in line outside in the hot sun for about 30 or 40 minutes due to COVID restrictions. Finally got in, presented my paperwork, only to be told that no, my packages were NOT here. They were stranded in Customs in Mexico City and Here is the number you need to call. Uh-oh. I called and of course, no one speaks English so we struggle in Spanish and finally resort to email where we can both use Google Translate with some ease. Well, where I can because I translated what she said to me in Spanish and I had to translate my responses into Spanish for her. Mind you i am shipping to myself my USED personal belongings...no electronics, nothing expensive or out of the ordinary. just my STUFF to make my new life in Mexico a little more comfortable. Without being specific as to what the items in question were, they said there were problems with my shipment and they needed me to get a VISA from the US Consulate to admit my items. WHAT!? I have never heard of such a thing. It was ridiculous. I, to this day, have no idea of what the problem really was. This went on for about 2 weeks. I finally told them to ship the boxes back, which they would do for no charge (the ONLY glimmer of real customer service here.) to top it off, we were only talking about one box this whole time. Once I released that box to be returned, they started inquiring about the OTHER box with a whole new person. By now, my patience was gone. I just told the person that I wanted her to send it back to the US. they did, but it took a good 6 to 8 weeks to finally be returned and believe me, when those boxes showed up, they looked like they had been through the wars. I was back in CA by now so i was there when they came. Meanwhile, I started demanding a refund. As I mentioned I paid an exorbitant amount of money to ship these boxes. As you might expect, there was a lot of back and forth that took several weeks, but I finally got someone to agree to refund my money via CHECK mailed to my US address (even tho I paid by credit card) Said it would take 3-4 weeks. I waited and waited. Nothing showed up. So I finally wrote to them again and got a new person who, after about 10 days agreed to refund me by crediting my original form of payment (as it should be!) and about 3 days later I did actually receive that. so the nightmare is finally over; I waited until I got my refund to write this review. I cannot in good conscience recommend this company. On the expat pages here in Tulum where I live, when people ask the best way to ship things, I refer them to UPS or FedEx and explicitly tell them not to use DHL. I'm not the only one either. Many others recommend against them. I seriously don't know how they stay in business with their ineptitude and extremely poor customer service. I will never, EVER use this company again, no matter what. And I don't recommend that you do either!