April W.
I purchased a heated jacket for my…
I purchased a heated jacket for my daughter last year and she loves it. This year, I purchased one for her boyfriend. There was a mix up in shipping. I contacted customer service and they responded quickly, and resolved the issue within days. High recommend this company
Response from dewbu.comApr 13, 2026
Thank you so much for your continued trust – two years in a row, that means a lot to us! 🙌 We're sorry there was a shipping mix‑up, but so glad our customer service team could jump in and resolve it quickly. We truly appreciate your high recommendation. Just as a friendly reminder: your DEWBU jackets are backed by a 3‑year warranty, and the batteries are covered for 18 months from the original purchase date. If you or your daughter ever need assistance, please don't hesitate to email us at [email protected]. Thanks again for choosing DEWBU – we're honored to help keep your family warm! 🧥🔥 The DEWBU Team



