dewbu.com Reviews | Read Customer Reviews of dewbu.com

dewbu.com Reviews | Read Customer Reviews of dewbu.com

dewbu.com reviews

Showing 82 reviews with 5 stars · Clear filters

Catherine K.
Jan 11, 2025
Customer Service the Correct Way
Very refreshing to be helped and taken care of. I didn’t get a battery with my purchase. I was promptly and accurately taken care of. Thank you!!!
Response from dewbu.comApr 13, 2026
Thank you so much for sharing your experience – and we're sorry you initially missed the battery, but so glad our team made it right! 🙏 We truly appreciate your kind words about our customer service. Getting things right for you is what we're here for. Just a friendly reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery is covered for 18 months from the original purchase date. If any other questions ever come up, please don't hesitate to reach out to us at [email protected]. Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥 The DEWBU Team
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Patrick K.
Jan 9, 2025
Received an XL heated jacket for…
Received an XL heated jacket for Christmas. Unfortunately it was too small. All I had to do was email Customer Service and ask for an exchange for a 2XL. The process could not have been smoother. I received my replacement within a few days of sending them a picture of my receipt and tracking number. More companies should take lessons from Dewbu’s customer service team. 110% satisfied!!
Response from dewbu.comApr 13, 2026
Thank you so much for your wonderful feedback – and we're sorry the first size didn't work, but thrilled our team could make it right so quickly! 🙌 We truly appreciate your kind words about our customer service – that means the world to us. Just a quick reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever need anything in the future, just email us at [email protected]. Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥 The DEWBU Team
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Marv K.
Jan 8, 2025
From the prompt and professional way…to satisfied customer, thank you!
From the prompt and professional way they addressed the initial product issues (stained jacket and missing charger), it's clear the company values both its customers and its integrity
Response from dewbu.comApr 13, 2026
Thank you so much for this thoughtful review – and for your patience while we resolved the initial issues with the stained jacket and missing charger. 🙏 We're truly glad our team could address those problems promptly and professionally – because taking care of our customers and standing by our integrity is exactly what we believe in. Just so you know: your DEWBU jacket is backed by a 3‑year warranty, and the battery is covered for 18 months from the date of purchase. If anything else comes up, please don't hesitate to reach out to us at [email protected]. Thanks again for giving us the chance to make things right – and for trusting DEWBU. Stay warm! 🧥🔥 The DEWBU Team
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Vanessa
Dec 31, 2024
Great and prompt communication
Great and prompt communication. Dewbu went an extra mile to ship the item on time before my trip. Very pleased.
Response from dewbu.comApr 13, 2026
Thank you so much for your kind words – and we're so glad the jacket arrived in time for your trip! 🙌 Going the extra mile for our customers is what we love to do. We're thrilled you're pleased with both our communication and shipping. Just a friendly reminder: your DEWBU jacket is backed by a 3‑year warranty, and the battery has an 18‑month warranty from the purchase date. If you ever need any assistance, just email us at [email protected]. Thanks again for choosing DEWBU – enjoy your trip and stay warm! 🧥🔥 The DEWBU Team
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Marc
Dec 14, 2024
Fast and professional response
Fast and professional response. Love it when companies response so quickly. They understood my question the 1st time and addressed it right away. I had a question about billing and they got me an answer very quickly.
Response from dewbu.comApr 13, 2026
Thank you for the great feedback! 🙌 We love hearing that our team could answer your billing question quickly and clearly – first time, right away. That's how it should be. Just a quick reminder: your DEWBU jacket comes with a 3‑year warranty and the battery is covered for 18 months. If you ever need anything else, just reach out to [email protected]. We're always here to help. Thanks again for trusting DEWBU – stay warm! 🧥🔥 The DEWBU Team
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David H.
Dec 12, 2024
We were a little skeptical ordering…
We were a little skeptical ordering anything online these days with all the spamming taking place, but this was a great experience. The website was easy to navigate and place an order from. The communication was quick, clear and clear - we knew that our order was being processed and shipped. Within 5 days the coats arrived. They work as advertised, heating up nicely and having a long battery life for what we need them for. We like that they are not bulky like some coats out there, but have all the heating we expected them to have. Give these a try!
Response from dewbu.comApr 13, 2026
Thank you so much for giving DEWBU a try – and for sharing such a thoughtful, detailed review! 🙌 We completely understand the skepticism when ordering online these days, so it means the world to us that you had a great experience – from easy website navigation to fast shipping and clear communication. We're thrilled that the coats heat up nicely, have good battery life for your needs, and aren't bulky. That's exactly what we aim for. Just so you know: your DEWBU jackets come with a 3‑year warranty, and the batteries are covered for 18 months from the date of purchase. If you ever have any questions or need assistance, just email us at [email protected]. Thanks again for trusting us – and for recommending others to give us a try! Stay warm and happy. 🧥🔥 The DEWBU Team
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Brent M.
Dec 11, 2024
Excellent customer service!
Excellent customer service!
Response from dewbu.comApr 13, 2026
Hi Thank you for your kind words and for sharing your experience. We’re especially glad to hear that our customer support team was able to help and make things right for you. Your support means a lot to us. Best regards, The DEWBU Team
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Oscar R.
Dec 8, 2024
Heated up great!
The jackets are very well made and heat up in the right spots. Temp got down in the single digits the other night on the dock and I was very worried if the jacket would hold up. It did and then some. I was able to keep it on medium the whole night. 5 hour shift.
Response from dewbu.comApr 13, 2026
Thank you so much for this awesome review – and for putting our jacket to the real test! 🙌 We're thrilled it held up on the dock in single-digit temps and kept you warm on medium for a full 5‑hour shift. That's exactly what we designed it for. Just so you know: your DEWBU jacket is backed by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever run into any issues – now or down the road – please email us at [email protected]. We're always here to help. Thanks again for trusting DEWBU. Stay warm out there! 🧥🔥 The DEWBU Team
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