Peach
Three DeWalt tools
Three DeWalt tools, three chuck failures — very disappointing I've always considered DeWalt to be a quality, professional-grade brand, which is why I've bought several of their cordless tools. Unfortunately, I've now had three different DeWalt cordless tools suffer failures with their chucks/bit-holding mechanisms. Two of my cordless drills have plastic chucks and both have failed in exactly the same way — they still run perfectly, but the chucks will no longer tighten and hold the drill bit properly. What's particularly frustrating is that one of the drills has hardly been used. And it's not just the drills. I've also got a DeWalt cordless impact driver where the chuck/bit holder has failed. Three tools failing in the same general area is not what I expect from a premium professional tool manufacturer. If this were a single heavily used tool, I could understand it being wear and tear. But having two drills fail in exactly the same way, including one that has barely been used, makes me wonder whether there is a design or quality issue with these chucks. The tools themselves still work, but that's not much use when they can't securely hold the drill or driver bit they're designed to use. I'm contacting DeWalt customer services to see what they are prepared to do about it. I'm hoping they'll recognise that three failures across three tools is more than just bad luck and offer a proper goodwill solution. I've spent a fair amount of money building up a collection of DeWalt cordless tools, but experiences like this make me seriously question whether I should continue buying the brand. DeWalt — I'd really like to see you stand behind your products and put this right.