DeWaltReviews of dewalt.com

I have always respected DEWALT for the quality of their power tools, but my recent experience with their promotional campaign was extremely disappointing.I made a purchase of over 2,300 RON specifically to qualify for a promotion that promised a free DEWALT XR Bluetooth speaker upon reaching that spending threshold. The promotional material explicitly stated that buying tools over 2,300 RON allows you to claim the gift—it was framed as a direct claim upon purchase, not a raffle or lottery. However, after submitting my proof of purchase, my claim was rejected with a simple explanation that "stocks had run out". Meanwhile, the promotional banner continued to run without any visible notice or disclaimer indicating that the gifts were no longer available. Continuing to advertise a free gift to drive high-value purchases when the stock is already depleted feels like a misleading commercial practice. While the physical tools deserve 5 stars for performance, I am lowering my rating due to the lack of transparency, broken promotional promises, and poor customer support experience.

Pessimo brand. Prima volta che compro qualcosa di questo marchio pagandola 4 volte più di un prodotto della parkside e fa schifo anche quattro volte più. Trapano avvitatore con punta che non gira dritta. L'assistenza mi ha dirottato verso un centro della mia città che si è rifiutato di intervenire con la riparazione perché il trapano non l'ho comprato da loro.

I have 3 dewalt batteries 1 20v 8ah and 2 6ah that will not charge anymore only 1 yr old . They supposedly have 3 yr warranty and these batteries cost over $300 and dewalt will not replace them . I highly recommend not to buy dewalt products. Customer service is very bad .

Bought a gas powered push mower engine blew in 3 months of use very disappointed then the warranty service is a joke will never ever purchase dewalt again

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I dropped off my tool told it was under warranty. The retailer forwarded to dewalt and dewalt rejects warranty. I believed in dewalt . And in all ten of my dewalt tools. I’m going to be switching to another brand. Don’t appreciate the kind of service they give and don’t honour there warranty.

I bought a brand new DEWALT DW735X Thickness Planer two months ago, and it suffered an immediate internal mechanical failure (seized gearbox and locked drive chain) during normal use.Trying to use the Warranty has been a nightmare: No Local Support: The Factory Service Center in Seattle is permanently closed, and there are no authorized independent shops in my region. System Failure: The ToolServiceNet portal automatically rejects heavy benchtop machinery for mail-in labels. Rude Customer Service: Chat reps were useless. Phone agents were actively rude and told me I must ship it away at my own hassle and wait a month or more to see it again. As a woodworker, a month-long delay halts my livelihood. DEWALT completely failed to provide the service they advertise. Stay away if you expect reliable warranty fulfillment.

Purchased a DeWalt DCST972X1 string trimmer because it is advertised to fit the 20V batteries that I have on my other Dewalt Tools. My batteries to not fit the trimmer.