DeWaltReviews of dewalt.com

In december 2024 heb ik DeWalt-producten aangeschaft via een officiële actie waarbij klanten bij een bepaalde bestelwaarde een gratis radio konden ontvangen. Mijn aankoop heb ik correct geregistreerd via de website van DeWalt. Helaas liep de registratie vast door een systeemfout aan jullie kant. Pas na meerdere weken en eigen initiatief is dit handmatig door jullie medewerkers ingevoerd. In februari kreeg ik eindelijk goedkeuring, met de belofte dat ik de radio binnen 8 weken zou ontvangen. We zijn inmiddels eind juni. Tot vandaag heb ik niets ontvangen en – belangrijker nog – ik ben nooit actief door jullie op de hoogte gehouden van verdere vertraging. Vandaag hoorde ik zelf pas, na contact, dat de verzending pas in juli zou plaatsvinden, zonder zekerheid over de exacte leverdatum. Kennelijk kon ik niet gemaild worden vanwege de handmatige invoer, maar dit is in mijn ogen geen excuus om klanten simpelweg niet te informeren. Ik vind dit erg teleurstellend, zeker van een gerenommeerd merk als DeWalt. De communicatie is gebrekkig en als klant voel ik me totaal niet serieus genomen. Ik hoop dat jullie deze klacht ter harte nemen, want dit is niet het serviceniveau dat bij jullie merk past. Devin Soysuren

Mee gedaan aan de actie laad op en rock on Bijna 2k aan Dewalt producten gekocht, dus je zou denken dat je wel de radio krijgt. (Daar moest je 750 voor uitgeven) Mooi niet, na maanden langer gewacht te hebben dan was afgesproken, krijg je een zielig ladertje toegestuurd. En als je dan contact zoekt krijg je zo'n prut antwoord dat alles op 1 factuur had moeten staan... Ik had de producten bij 3 winkels gekocht omdat ze simpelweg alle 3 niet alles in het assortiment hebben... Is dus gewoon oplichting als je het mij vraagt.

The dewalt trimmer was designed beautifully and I loved it 5 stars for sure!

Ongelofelijk slechte service. Ik wacht al meer dan 10 weken op een levering en krijg geen enkel antwoord. Telefonisch contact? Onmogelijk. Vrijdag 15 minuten in de wachtrij: “computerprobleem, bel maandag terug.” Vandaag (maandag): meer dan 25 minuten aan de lijn – niemand neemt op. Geen levering. Geen communicatie. Geen respect voor de klant. Wat mij betreft: laatste keer dat ik hier iets bestel. #klacht #wanprestatie #klantontevreden

Warranty service worthless and misleading. Nothing but games. Referred me to store to get rid of me. Then agreed to honor claim and asked for receipt and mailing address (which was reasonable). Send..then claimed never sent, kept emailing and calling. No response. Recording says they will call back...never do. Obviously a call center in another nation. For such supposed "high quality" items, customer service is worthless.

I've bought a Dewalt 4&6 amp hour batteries complete with a charger. There was a promotion, if you bought this kit you would receive one of several cordless tools without a battery. So, the three items in this DCB2460C kit, two of the three items were the wrong items. It was supposed to be a six amp battery charger but they only sent the four amp. Secondly, the 4 amp hour battery was correct as far as the amps, but different than the four amp battery that was supposed to be supplied with kit. I pointed this out to Dewalt customer service and they said they will send the correct battery charger, but not the correct four amp battery, because I did tell them I would accept the lighter, slightly weaker four amp that was incorrect in the kit. I had an email sent from Dewalt stating that they will send the charger and it could take up to two weeks. I can sort of sense that customer service is quite disorganized and I have replied to the email, now four different days in a row, to ask what model number of charger they sent out. No response at all. All I was trying to do was make sure that they sent out the correct model number as to make everybody's life easier. I guess I will just have to wait and see if the item arrives at all and if so if it is the correct item? I have many of their tools and I'm satisfied, but I am quite surprised they have up to this point, terrible customer service.

Purtroppo la mia esperienza è stata negativa non tanto per gli apparecchi (né ho acquistati ben 3 diversi: un tagliabordi, un tagliasiepi ed un altro con telescopio) ma per l'assistenza. Capisco che ci possono essere degli imprevisti, ma il trattamento che mi ha riservato il servizio assistenza è stato sconcertante. Ho chiamato direttamente Dewalt per conoscere i centri assistenza piu vicini a me (ad aprile quando mancavano ancora 2 mesi alla scadenza della garanzia). Senza che rilevassero errori mi hanno indirizzato in un centro assistenza che purtroppo aveva l'impiegata ammalata e pertanto abbiamo deciso di rinviare l'apertura della pratica, dato che nel certificato di garanzia avevamo ancora tempo. Il problema è che quando sono tornato mi hanno comunicato che la garanzia non era piu valida, nel certificato di garanzia c'era un errore (che hanno voluto imputare a me, ma che non mi trova daccordo) e che la garanzia scadeva a maggio anziché a giugno. Comportamento a mio avviso scorretto dove non si sono voluti prendere responsabilità. Peccato!

I am shocked by their attitude towards us, their customers. I will never buy anything from the Dewalt brand again. Not because their products are bad but because of their disgusting customer service. I have never come across such a disgusting attitude. I don't see any point in describing my case in detail because I read what other people write.