Devour ToursReviews of devourtours.com

Great food tour, excellent guide ,some fabulous stops and a great insight into the history of Seville

We had issues with our tour of the Vatican and on May 16th I sent a detailed email with a summary of the issue and my requested resolution. I have never received a response to the email. I have followed up 3x by phone and each time I am told they received my email, it is being worked, and the issue will be escalated due to the length of time it is taking to resolve. I still have had no response or resolution. This is the worst customer service! I can only assume they are delaying in the hopes I will give up. The last rep I spoke with said they were “very short staffed”. What does that say about the volume of complaints they must be dealing with if after 6 weeks I have received nothing?

We booked a tour that specifically included the Vatican Museums, the Sistine Chapel, and St. Peter's Basilica. Our guide was friendly, knowledgeable, and clearly passionate about art history. His explanations throughout the Vatican Museums were excellent, and we appreciated his expertise. However, we were very disappointed that our tour never visited St. Peter's Basilica, despite it being advertised as part of the experience. During the tour, it was never clearly explained that we would not be entering the Basilica. Instead, additional time was spent in the Vatican Museums, and by the time the tour ended, St. Peter's had already closed for a special event. We walked there ourselves afterward only to find that it had closed around 3:30 p.m. Had we been informed earlier that access to St. Peter's would be an issue, the itinerary could have been adjusted, or at the very least, expectations could have been managed more honestly. Our frustration is not with the guide's knowledge or professionalism, but with how this situation was handled. The main reason for my low rating is the company's lack of customer service afterward. I have opened a case, sent emails, and spent more than 30 minutes on hold trying to speak with someone, yet I have received no meaningful response. When a major advertised portion of a tour is missed, customers deserve prompt communication and a resolution. The guide was excellent, but the overall experience fell short because a key part of the tour was not delivered and the company has been extremely difficult to contact regarding the issue.

We had a lovely food tour yesterday 1st June with Paula Paula gave us so much cultural info and tasty food and drink A perfect guide She looked after us very well Thank You x

Great tour of Seville hostelries with Mercedes. Plenty of really interesting information on pairing food and drinks, mixed in with culture and history of Spain. Lots of fun and a great way to get an insight into Seville and Spain. Highly recommend.

Feliciano made this an incredible experience for our group. He was so knowledgeable of the culture and history and really showed us a great time. He really cared about our experience.

We LOVE Devour Tours and have used them in several different countries. The guides are always amazing, knowledgeable, and friendly. The tours are well worth the money.

We took a Vatican City tour with Walks and Devour Tours. The tour was outstanding and a highlight of our week in Rome. The logistics (meeting point...) were well organized and the instructions were easy to follow. The tour guide, Jeb, was amazing. The 3 hour tour flew by. The guide was very knowledgeable and kept the tour moving at an ideal pace. I highly recommend the tour, especially with Jeb.