Devour ToursReviews of devourtours.com

I booked Devour’s Ultimate Lisbon Food Tour on 24 August and paid €83. Extremely heavy rain delayed my Uber, and I reached the meeting point around 10:10 for a 10:00 departure. I had already contacted customer service and was on the phone with them when I arrived. Yes, I was late. I understood that the group had to leave. I simply asked where the next stop was so I could catch up. For a three-hour walking food tour, that hardly seemed an extraordinary request. Apparently, it was. Customer service told me they could not locate the group. A company running a guided tour could not help a paying customer find its own tour, even while speaking to her directly. They offered to reschedule for the following day, when I was leaving Lisbon. That option was useless to me. My refund request was refused, and subsequent correspondence brought more explanations of the late-arrival policy. They could, however, provide a “no-show” document for my insurance. Being on the phone, standing at the meeting point and actively trying to join apparently still amounts to not showing up. I cannot review the food because I never tasted any. I can review the customer service: rigid, deeply disappointing, and remarkably unhelpful when it mattered. The only taste this €83 experience left was a bitter one.

This was an absolute disaster that was basically a scam. We arrived ahead of the planned departure time and waited at the exact location where we were meant to meet up and start the tour in San Sebastian. Part of our group walked around for 15 minutes trying to find the tour guide. We called customer service and were on hold for nearly 30 mins at the end of which we were told the tour departed and we were unable to join them, get in contact with the host or get our money back. I’ve put a fraud dispute on my credit card for this booking which was more than USD 400. Buyer definitely beware here. We reached out to the tour company and have received no reply.

We were 5 minutes late for our tour because of train delays. We contacted the company to tell them we were running late and they were of zero help. Please be aware when booking that customer service is appallingly bad.

We had issues with our tour of the Vatican and on May 16th I sent a detailed email with a summary of the issue and my requested resolution. I have never received a response to the email. I have followed up 3x by phone and each time I am told they received my email, it is being worked, and the issue will be escalated due to the length of time it is taking to resolve. I still have had no response or resolution. This is the worst customer service! I can only assume they are delaying in the hopes I will give up. The last rep I spoke with said they were “very short staffed”. What does that say about the volume of complaints they must be dealing with if after 6 weeks I have received nothing?

We booked a tour that specifically included the Vatican Museums, the Sistine Chapel, and St. Peter's Basilica. Our guide was friendly, knowledgeable, and clearly passionate about art history. His explanations throughout the Vatican Museums were excellent, and we appreciated his expertise. However, we were very disappointed that our tour never visited St. Peter's Basilica, despite it being advertised as part of the experience. During the tour, it was never clearly explained that we would not be entering the Basilica. Instead, additional time was spent in the Vatican Museums, and by the time the tour ended, St. Peter's had already closed for a special event. We walked there ourselves afterward only to find that it had closed around 3:30 p.m. Had we been informed earlier that access to St. Peter's would be an issue, the itinerary could have been adjusted, or at the very least, expectations could have been managed more honestly. Our frustration is not with the guide's knowledge or professionalism, but with how this situation was handled. The main reason for my low rating is the company's lack of customer service afterward. I have opened a case, sent emails, and spent more than 30 minutes on hold trying to speak with someone, yet I have received no meaningful response. When a major advertised portion of a tour is missed, customers deserve prompt communication and a resolution. The guide was excellent, but the overall experience fell short because a key part of the tour was not delivered and the company has been extremely difficult to contact regarding the issue.

Company was dishonest, was a no show, will not admit it, and charged me for a tour their guide did not show up for. They are totally unwilling rectify the situation. A very expensive mistake to book with them.

Food standard very poor.

Guide wasn’t there. We never got to do the tour. There were 10 of us standing AT THE MEETING SPOT waiting AT THE DEPARTURE TIME. Several of the people waiting had been there before I got there as this was three different groups. We finally got ahold of someone at the tour company and she said she had no ability to contact the guide. The company wouldn’t refund our money. They said we had to reschedule for a different time. Of the ten people, that only worked for two. Of all the tour companies that I have used worldwide, this was the most disappointing.