DestinaHolidaysReviews of destinaholidays.com

I purchased tickets via a third-party website which led me to Destina Holidays. While I was initially apprehensive (I'd never heard of this company before) I ended up having on of the best flight experiences. A cancelled flight and a rebooking landed me in first class on my way back (thanks Delta!) so this definitely led me to form a rather positive opinion of DH. The representative I spoke to was very communicative and helpful; he informed me that my baggage wasn't included in one of my flights but that he'd try to work something out, and did. I saved 75$ there. Tickets were issued the day of the purchase. I had two issues with the service. The first was the calling. Shortly after purchasing your tickets, a representative calls you to confirm the purchase. I don't live in the States and my phone plan doesn't include international calls, so I had to purchase an add-on to call them back; that was a hassle. The second was that no pdf of my e-tickets was issued, so while I did technically have tickets, I didn't have them on my phone and always had to wait in line to print my boarding pass. Moreover none of the codes they sent me worked, so that was stressful. Despite that, the flights were all confirmed and booked with the airlines so it all worked out. Overall, they're legit and I would purchase tickets through them again, but I hope that the two issues I mentioned above will be addressed.

Smooth process

Called to confirm online buy. Inviting questions softly presented, professional spoken.

Very quick service! Had an issue with credit card however, I called and it was quickly fixed within 30 mins

Price is every thing

Betty was the agent that answered my call when I needed help with my booking. Very knowledgeable, accommodating of all of my requests, super fast to respond to my additional email and a special accommodation request, which resulted in booking what will be I am sure an amazing trip! Thanks Betty, hope for all customer service representatives be like you!

I would give o stars if I could. Previous year, we received a $ 2000 ish CAD credit for a flight to Hawaii. In order to receive this credit, they charged us 400 , which we paid. when the time came to use our credit, they told us we have to go to the same place, which was never mentioned in the initial email. ( although they had wild fires). we agreed to that as well. Then they required us to pay extra ( close to 800 CAD) in order to use the credit. I tried very hard to obtain a reasonable price ( I don't understand why I had to pay 400 + 800 in order to use the credit). it was like talking to a wall...explanations that didn't make sense. so, in the end I paid Destina Holidays 2400 CAD for a service they didn't provide. Good job, Destina!

The price was very good and the staff was cooperative and helpful.