DeskyReviews of desky.com

One of the worst companies I've ever dealt with. Highly unprofessional and incompetent. Avoid at all cost if you don't want to waste your time and money. I ordered a desk that took 7 weeks until I finally received the desk. When they delivered the desk, I have specifically instructed them where to park and how to get to my apartment lobby, but the boxes were just dumped on the street in front of my apartment car park (which is a public place) despite having been told by a traffic controller that they could NOT leave the boxes there. Because of this I had to immediately leave work which caused a huge inconvenience. And I had to carry all those very heavy boxes (30kg+) from the street into my apartment. When I was assembling the table, I realised they made a mistake and sent me the wrong cable management bracket. I paid $228 for an integrated cable management with 8 power points in white color but they sent me a $49 black cable management bracket with no power point. They arranged a replacement but they asked me to pack, print a label and send this to the post office which was a big hassle. After that, despite having given an authority to leave the parcel with a very clear instruction to "please leave the item in the apartment lobby", the replacement cable management bracket was sent to a local parcel pick up point which is a driving distance from my home. I was home that day and they never called / attempted to deliver the item. I had to drive to pick up the box which again was a HUGE hassle caused by their incompetence. This company seems to never fail to waste your time. What an incompetent and unprofessional bunch of people.

I invested in this expensive desk with oak hardwood top. I have had it for a year, and the heaviest item on it has been my laptop. Still, cracks developed in the hardwood near the edge and mid-plank, which to me speaks of quality control issues in manufacturing. I reached out to Desky, and they offered either $200 as a refund on this $1800 order, or a replacement--with no offer of assistance for uninstalling and reinstalling a new top. As one person doing this: once was enough. I bought the desk because of back problems, and they think this is acceptable customer service. They also claim that their "system" is not capable of processing a refund greater than $200, which is a laughable falsehood in customer support and in retail--it's not true. There is always a way to manually process a refund, and in this instance when the component of the hardwood desktop itself accounted for over $700 of the full price, and is itself an AESTHETIC component, offering $200 shows how little they think of their own product and customer. When someone says their "system" won't let them do something, it's because they think you're being difficult and they want you to go away. I had worked 10 years in retail and 2 in CX, believe me. There are better options on the market now. It's highly competitive. Find a different product and research their customer service.

I rarely leave reviews, but my experience with Desky was frustrating enough that I feel compelled to warn others. First, Desky made an address error when generating the shipping label for my desk. Although my original order clearly listed the correct unit number, the label ended up with a garbled version that confused the delivery driver. I had to spot the Canpar truck by sheer luck, chase it down, and speak to the confused driver in person to receive all three packages. Without that, the delivery likely would have failed. Desky acknowledged the issue but never truly owned up to it—just vague apologies and no real follow-up. As for the desk itself—it’s large and looks decent, but it’s bulky and somewhat difficult to assemble, especially on your own. The set of predrilled holes is confusing, and the instruction manual is vague and nearly impossible to follow. It felt like a guessing game trying to figure out where and how to mount components. The cable tray system is a complete joke—just a flimsy piece of metal that’s clearly overpriced. Worse, it requires drilling into the desk, which they don’t make clear upfront. I didn’t want to risk damaging the desk, so I didn’t install it. To top it off, Desky has a very short 7-business-day return policy, which is far too tight for online orders, and you’re responsible for return shipping. By the time I realized the cable tray wasn’t usable, it was already too late to send it back. Between the logistics failure, poor customer support, confusing assembly, and overpriced accessories, I can confidently say: I do not recommend Desky to anyone. Save your time, money, and patience—look elsewhere.

I think this company is a scam. I ordered a $45 tablet holder and then got an email saying their logistics costs have gone up. Apparently they would normal ask for an extra $55 to cover freight but would ask me to only pay $30 more. I replied that I would not pay extra and asked for a refund. They refunded my purchase immediately. I do not recommend purchasing anything from them.

I bought the Desky Elite Ergonomic Chair with headrest at 560$ CAD. The chair is worth 250$ at most. It's a resell from the Merrryfair 'Tune' chair made in Malaysia. The sticker with the serial number was still under the seat. The seat foam is hard, and the overall structure feels flimsy. Every movement in the chair produces a plastic clicking sound due to slightly loose-fitting pieces. The "Auto-weight adjusts" back tilt tension is a drawback, not a feature. The back tilt tension is stiff with no adjustment possible. Read the return policy carefully, chances are it'll cost you 150$+ of freight charges, 15% restocking fees, and the risk of the chair not being deemed 'as new' upon inspection to even get the refund. I'm not taking the risk of losing 750$+ if it happens - tightening the screws on the armrests and backrest leaves small marks on the plastic. Due to this return policy, I’m going to resell it locally, losing at least 350 dollars. You can't return the product in person to save on shipping. You explain your situation and receive nothing but surgarcoated comments like "Your opinion is important to us" and "We apologize for the frustration you're experiencing," but no action is taken to remedy this horrible customer experience. The product is bad, the service is worst.

Desky is an absolute disaster—they sell cheap, low-quality products and have horrible customer service that will ignore you once they have your money. I purchased a $1200 rubberwood desk, and it arrived damaged, dented, and scratched. They offered a replacement, but I had already paid for professional installation and didn’t want to deal with uninstalling and reinstalling. Instead, they tried to buy me off with a pathetic $75 refund, which they eventually increased to $300 after a week of fighting. Then, I noticed something even worse: this desk is garbage—just placing a water bottle on it caused micro-scratches. It’s so cheap and flimsy, it was clear it wouldn’t last a month. That’s when I told them I wanted to exchange it for a proper hardwood desk instead. Instead of fixing the issue, they completely ignored me and went ahead and processed the $300 refund against my wishes. Now, they’re telling me that if I want the hardwood version, I need to buy a whole new desk and just use the $300 credit from the refund—but they refuse to take back the defective, damaged desk they sent me in the first place. So now I’m left with a worthless, damaged desk that they won’t take back and no real solution. Desky has proven that they do not stand behind their products, do not care about customer satisfaction, and will scam you out of your money. AVOID THIS COMPANY AT ALL COSTS! If something goes wrong with your order, they will not fix it. They will ignore your emails, refuse to take responsibility, and force you to pay even more just to get what you originally ordered. Buy from a reputable company—Desky is a complete scam.

I had a problem with my office chair where the backrest falls of and I ask Desky for a replacement and they just said that's normal after half a year that the backrest just falls of and we are not going to help you with that. So I guess 10 warranty on products don't count for anything. I was a happy customer here but now I know not to ever use this company again, sadly.

The premium wooden desktops are not premium. I bought a solid saman hardwood desktop. The timber grain is beautiful. The finish on the timber is fragile and easily damaged. It does not stand up well to daily use. I contacted Desky regarding this and they were evasive and dismissive. All the hardware for the desk is brilliant. If you buy the desky product pray you don't have any issues or faults. Their service and support is non-existent..