DeskyReviews of desky.com

AWFUL EXPERIENCE Purchased the table no problem, the website is very easy to use and it was shipped easy and fast, which I appreciate. But after sending half of the table they decided that my purchase was fraud. Even though they had taken the full amount for the desk and already sent me half. Then they asked for pictures of my debit card and ID to verify that I was who I said I was before they would send me the 2nd half of my table. Even though they had already charged me the full amount. In the process of getting my money back and having to go somewhere else. Nightmare to deal with and customer service will stonewall you until you finally get higher up the corporate ladder.

Packaging is better than most companies, BUT they did not ship the hardware to assemble the desk. When contacting the company they will not overnight the hardware either. Purchased in time to have it ready to use for an employee and now have to make other accommodations. Update: they offered a $30 dollar refund but that’s not what I’m looking for, requested them to overnight hardware and they refused.

Probably the worst return & exchange policy I've ever seen. Received a under desk PC mount for Christmas which was purchased in late November. I've already got the exact same one, and wanted to exchange it for another product. It was outside the "7 day" policy. Ridiculous given that over the busiest retail period of the year you'd expect there to be flexibility with returns. Product is fine. 1 star review for policy and customer support (which was hopeless)

My experience with them was unfortunately very poor and flabbergasting. After placing an online order, they wanted me to send by email a copy of my ID and bank card, allegedly because their system flagged my card as high risk. They did not ask me to call them, or provide a secure mean to verify information. This is a pretty serious accusation without a basis, not to mention a violation of basic standards of cybersecurity and identity protection. What followed was a month of distressing calls with them to recover my money, which eventually was resolved by the credit card company because of course, I did not try to scam Desky! They never took responsibility or apologized for what happened. Think twice before ordering, there’s nothing worse than poor customer service!

Purchased Vanguard chair and it was delayed 2 times after showing up for delivery due to the sorting facility assigned package to the wrong driver. Terrible customer support as the manager hasn’t replied to my emails for the last 2 days. They use an unreliable shipping service, so your order may not arrive even after 9 days. I spent hours on hold with the shipping company’s customer service. It has been a terrible experience.

I placed an order with Desky on October 11 at 12:16 a.m. and realized soon after that I chose the wrong color. Within two hours—at 2:54 a.m.—I contacted their support to correct the color on both the Desky Minimal Under Desk Drawer and the Desky Dual Hardwood Sit-Stand Desk (72x30). I received no response for over a day. On October 12 at 6:37 p.m., Desky shipped the order without ever acknowledging my request. Their first and only reply came the next afternoon, on October 13 at 12:20 p.m., saying they could process a return but that I would be responsible for the return shipping costs. That response was disappointing. I made my change request within two hours of purchase and more than a full day before the order shipped. If Desky has staff available to pack and ship orders on weekends, it’s reasonable to expect they can also process a same-day correction. Mistakes happen—it’s how a company handles them that defines their service. Charging a customer for return shipping when the issue stems from their lack of response is simply unfair. This experience showed a lack of flexibility and communication that I wouldn’t expect from a company at this price point. I hope they improve their customer support so others don’t have to deal with the same frustration.

EDIT: Im responding to their response below. Their response is also a facade. I emailed the CEO directly, and he never acknowledged or responded. They are fully aware of the issues and I also haven't had anyone respond back. Complete failure. If I could give zero stars, I would. My entire experience with Desky has been a nightmare from start to finish. I purchased a desk for nearly $2,500, expecting a premium product and reliable service. Instead, what I got was frustration, dishonesty, and a complete lack of accountability. The desk didn’t work properly, so I returned it. Desky themselves arranged and managed the pickup from courier to warehouse. Despite that, they claimed the product arrived back “damaged” — conveniently absolving themselves of responsibility and giving them an excuse not to honor a full refund. To add insult to injury, they offered me only a $250 refund on a $2,500 desk. That’s essentially pocket change for what was supposed to be a top-tier product. They’ve refused to make me whole, even though the damage clearly happened under their control during the return shipping process that they managed. Their customer service has been nothing short of dismissive and condescending. Instead of acknowledging responsibility, they’ve pushed blame back onto me — the paying customer — despite the fact that I never once controlled the return process. Every interaction has left me more frustrated than the last. This company does not stand behind its products or its customers. They hide behind technicalities, deny responsibility, and treat buyers as if they’re expendable. For a brand that claims to sell high-end office equipment, their service feels like the cheapest fly-by-night operation I’ve ever encountered. Bottom line: Do not buy from Desky. If something goes wrong, you will be left fighting tooth and nail to get even a fraction of your money back. There are plenty of other companies in this space that understand what customer service actually means. Save yourself the headache and shop anywhere else.

The shipping process is awful. If you do not get all the working parts on the first go, you are in for a real struggle. I am waiting over two weeks now for a replacement console as when I received the first console the ascend button does not work on my standing desk... I am being told the courier is trying to look for the parcel in their warehouse, and when asked what is the maximum time they simply state that there is no timeframe guarantee and that they will definitely report it, but in the mean time I have to wait wait and wait. They also won't send out a replacement as they are worried about duplicates. For the price I paid, this is not the level of service I expected.