DeskyReviews of desky.com

The most inadequate customer service I have ever dealt with! I ordered a desk. First, my order got lost (took them 2 weeks to figure this out 😳). They offered to send a new desk but in a different colour as the one I ordered got out of stock while I waited it to arrive... I refused a different colour and ordered a different size but same colour instead. They updated the order, with wrong colour 😳 then I got delivered a desk - on the box it said 1200x750 and inside was a desk 1100x600 😳 the very next day my husband decided to take matters in his own hands - he drove 1.5hrs to Darra where Desky’s warehouse is, with the wrong desk, to change it. “Free shipping”… They gave him the correct desk with the wrong frame!!! This has been going back and forth for 3 weeks now and still not resolved! Currently I have at home a 1200x750 desk with a 1100x600 frame! Customer service is non existent!!! I will never order anything from Desky again! I am a returning customer, but after this, I will never order from Desky and I will tell all of my work from home colleagues to never order from Desky. Ridiculous service! You have one job - and you can’t process it right for 3 weeks!

DESKY ARE CRIMINALS DO NOT BUY FROM THEM.They fake 'signed' the order as delivered - as in faked my signiture! I got a copy of it via automatic email... We now have to pursue them legally.

I never received my order... The package was left in an unsuitable area of ​​the residential complex. It was stolen, and Desky disclaimed all liability. Consumers, take note: the company does not insure the packages it delivers. If something goes wrong, it shifts the responsibility onto the delivery person.

I'm extremely frustrated with my experience with Desky. I placed my order on 15 June and received it on 18 June, but the tabletop was wrong. I could not find the pre-drilled holes, which made it impossible to set up properly. After reporting the issue, I waited for a replacement. Today, 25/06/2026, I received the replacement tabletop, and unbelievably, it has the same problem again. This means I have now wasted almost two weeks dealing with the same issue, and I’m being told another replacement will be sent. At this point, I honestly do not know how long that will take. If it arrives next week, that will be nearly three weeks of waiting just to get the correct tabletop. This has caused a lot of unnecessary mess in my house because I need to finish assembling the table before I can properly finalise and organise the room. Everything is just sitting there unfinished, taking up space, and making the room unusable. I find this extremely frustrating because the entire room setup is now delayed because of this repeated mistake. Moving a large tabletop around my house is not easy. I needed to set up an upstairs room, and having to move the table up and down again because the parts are wrong is a huge waste of time and energy. On top of that, I had to go out just to print a return label, which made the whole process feel even more inconvenient and unreasonable. I understand mistakes can happen, but receiving the wrong or defective tabletop twice in a row is not acceptable. The quality control clearly has a serious problem. Customers should not have to keep receiving replacements for the same issue, repeatedly pack things up, print labels, arrange returns, and wait again and again. Right now I feel like my time has been completely wasted. I bought this product expecting a proper desk setup, but instead I have had to deal with delays, incorrect parts, returns, a messy unfinished room, and more waiting. This has been a very disappointing experience, and I would not recommend ordering from Desky unless they seriously improve their quality checks and customer support process.

Slow and poor customer service. Don’t believe their advertised shipping policy. They never sent our order and only did once I contacted them about the delay.

I sent a chat message today at 2:30 pm, requesting information about a desk I wanted to buy (the desk was in my cart). At 6:30 pm, after receiving no response, I sent a follow up message. An agent responded, asking me to leave my email so they could respond, as they were very busy. There was never any indication that this company was closed over the weekend, nor any staff working. At 12:30 AM, still NO RRESPONSE. I sent a message stating, since they didn't feel a need to answer a couple of questions about a desk I wanted to purchase, how could I trust them if I had a problem with a purchased desk? Maybe I should buy the desk from Costco. No response I sent one more message and received a reply from Amelia (who, ironically, replied to this review) to to go ahead and buy the desk at Costco. Very unprofessional company, untrustworthy, not worth taking a chance on

Horrible customer support and overpriced items that are not worth the hype. They only post good reviews on their website, not the critical ones. The chair I bought was about $400 and is honestly worth about $100; its lightweight plastic and won't last long. I ordered the gliding wheels, thinking they would be great, but they make the chair slide like crazy - to the point that you can't sit at a desk without rolling backwards. The wheels are made of rubber and catch your feet if you are barefoot. They cut me multiple times. I tried to return the wheels and they told me the shipping would cost me, which I agreed to. Then they told me they couldn't refund the wheels because "some hair was present on the wheels when they were returned". I would have honestly kept them as extra had I known, but they refuse to refund me.

I was in the market for a standing desk and came across Desky, I decided to take the plunge and invest in a premium desk. I placed an order on February 4th and it was dispatched February 5th, I ordered the standing desk, cable management tray and single monitor arm. My order was sent out using ground shipping by CanPar. Deskys website states 2 to 4 days delivery to BC Canada. I had so many issues with delivery the truck breaking down and my parcel getting redirected back to Ontario, then not being able to find my apartment and not notifying me leaving it sat in their depot. I called both Desky and the courier and they assured me delivery would happen on 13th Feb… nothing Requested to pickup the parcel, wouldn’t let me as it was pending. As of 20th February I formally requested a refund and was offered $115 credit to wait for delivery. I declined. I’m waiting for confirmation of my refund as they now need to wait for CanPar to redirect the item back to them in order for me to be refunded. For such a premium product I would expect a premium delivery experience, it feels like they’ve just used the cheapest option, It’s now caused me no end of issues, as I don’t have a desk until I get refunded