Design ToscanoReviews of designtoscano.com

1st of 6 Pieces Does Not Disappoint Doves of Peace

I was excited to receive my fountain until I opened the box. You unpack it all only to find that the quality is pitifully poor. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort. i highly recommend that you take your business elsewhere. Do not be deceived by the pretty pictures.

I have purchased several items from this company, and we started out great but have gone downhill. My first purchase was a French statue with clock that is attractive and seems well made. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. The company offered me a $75 credit, which I accepted as there was no other option offered. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. They agreed to issue a refund. Today I saw a refund for $33 appear, but the price of the statue was $65. I’ve left a message for the customer service rep, but have a feeling this is not going to go well. Given this experience and the reviews I’m seeing, I think my relationship with Design Toscano will be a brief one.

I purchased several items from this company. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. I did paint the outside gray to make it more realistic, but the inside hose dry rotted after just 3 months, it it is a fountain unfortunately, you have to crack the head to replace the hose. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. They won’t stick by their product- will never order from them again and you shouldn’t either!

Bad company, poor craftsmanship. We bought the Rose Table Lamp, two of them. the glass parts do not sit well in the brass parts. The chimney does not fit over the required bulb. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Don't buy this garbage.

I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano.

Wish I read before ordering. I ordered a grim reaper table for my son for Christmas. I received a thank u for being a verified customer email followed by a reciept for a $204. Charge and confirmation of order . It said t would be shipped 5-7 days . Well a month later. .Xmas come and gone my son still didn't get it. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. I emailed back why was my card charged and to email me the forms. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. Wait what? When in life have u heard something like this.??? Didn't I get a thank you for being a verified customer email? And I did get charged not put on hold and what would be secure that they are sending me regarding my identity...wouldn't I be the one sending secure stuff back. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain....what is wrong with these people...terrible

Terrible company! I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020." I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!!). I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home. There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered. This will be my first and last order with Toscano.