Design ToscanoReviews of designtoscano.com

Let me start by stating I have been a customer for 20+ years and have spent thousands of dollars. I've bought indoor statues, outdoor statues and figurines and even furniture. The products were always well packaged and received in a timely fashion. If items were ever backordered, there was always communication. Backordered items would usually arrive within a month or so later. Here's my most recent experience...I ordered 3 items in July 2024. I received 1 of the items with a notification the other 2 were backordered. No time frame was given on packing slip. Fast forward to my weekly then monthly calls to the 800 # only to be told a specific date with no explanation and NEVER an apology. Mind you these items were to be given as Christmas gifts. Well today, January 17, 2025 was the last straw. When I spoke to a Guadalupe in customer service she said there was no information as to when I could expect the 2 missing items and there would be no further information available until April! No apology! When I said I will need to cancel the order she replied "OK" ... that's it! First of all, why advertise items in your catalogs and website when the items don't exist in your inventory. Secondly, where do you get the fictitious dates given each time I called? And lastly, you need to train your customer service representatives better. I used to work with your service bureau that printed your catalogs...I've even attended your holiday parties. I know the Stopka's... what the hell happened to their company? Tacky and shameful business practice now. I will no longer be a customer and will be throwing your catalogs in the trash when they arrive each month.

I was excited to receive my fountain until I opened the box. You unpack it all only to find that the quality is pitifully poor. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort. i highly recommend that you take your business elsewhere. Do not be deceived by the pretty pictures.

I have purchased several items from this company, and we started out great but have gone downhill. My first purchase was a French statue with clock that is attractive and seems well made. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. The company offered me a $75 credit, which I accepted as there was no other option offered. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. They agreed to issue a refund. Today I saw a refund for $33 appear, but the price of the statue was $65. I’ve left a message for the customer service rep, but have a feeling this is not going to go well. Given this experience and the reviews I’m seeing, I think my relationship with Design Toscano will be a brief one.

So disappointed....the quality goes down with every purchase. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Fine, I could wait that long. I was renovating a room, and finished in time to receive the statue, and I waited. And waited. After a couple of weeks beyond the "due date" I wrote to the company. No answer. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] weeks." Not acceptable. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. I've been ordering from them for 10 years, and it's very sad to see how low the quality has sunk...

I purchased 2 art deco style lamps and one console cabinet. Most companies charge when the item is shipped. These items are on back order and not in stock until April and May. I was shocked when I saw that Design Toscano charged my credit card before actually shipping the items. I will hesitate to order any more items from this company.

I found what I thought would be a great Buddha statue for my garden. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. I called to confirm that it was available in a smaller size. The Toscano rep confirmed, then completed the order. What arrived was a completely different style and color than what I thought I ordered. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). They refused to refund. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Not happy. After 25 years of association with this company, no more. Prior merchandise was good, thus 2 stars vs. one. However, I will not accept rudeness from staff. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Bye bye.