Design ToscanoReviews of designtoscano.com

Product came damaged, called number provided to me in my order, couldn’t tell me when money could be refunded, couldn’t give me customer service support number, said they be in contact in a few days POOR CUSTOMER SERVICE!!!! Last purchase with them!!!!!

I have ordered from Design Toscano for years. Never an issue. 2 years ago I bought their beautiful Dragonfly Tiffany lamps. Came home from traveling (no one in house, no animals in house) lamp had broken away from stem and landed on light bulbs. Toscano has told me there’s nothing they can do. I will NEVER order from them again. These lamps were $400.00 a piece. Now I can sit back and wait for the other one to fall……

I would not recommend getting anything from this company if you are wanting to ship it overseas . I had to continually case them for a response they wouldn’t accept card card, western union transfer had to direct bank transfer which was as fine if it was communicated in the first place. Then I had to chase for 3 weeks if they received it very poor customer service. It took about 9 weeks from ordering contacting them weekly to chase where the order was at to receiving it. I would have ordered elsewhere had it not been a piece of art my dying sister wanted for her son who passed away before she knew he had it. This company really needs to work on communication and efficiency very poor.

Ny name is Steven Larry Kaye Esq. I am an attorney from Ri and the owner of 11Toscsno garden statues. About one month ago I received directly from. the company a large garden statue and the undelining material was distinctively different! I was told I would be charged $25 for the return I was charged $50 dollars! I tried to leave a, Google review after logging in but for some reason I was unable!

Ordered a statue on 10/07/2022, expected delivery 12/09/2022. 2 months later after having to pay $17 for shipping. Called them in January as I haven’t received the item or an update and they said its out of stock and I will get it March. Called again in May and they said the item got discontinued. They never let me know that the cancelled my order, yet they send ads in the mail every month.

wonderful excellent choice I made very much satisfied

Do not order anything from them. I bought two push plates. Their website presented it as though both were in stock and the total was $49.67. One came right away and I was charged $30.64 which included the shipping charge for BOTH. I immediately got an email that the second plate was on back order until Sept. Then, I got a postcard in the mail that said it would be Oct. It is now the week of Thanksgiving and I called and was told that there was nothing they could do. I don't have the match and we're going half a year! Ridiculous. I would have not ordered from them had I known they weren't in stock.

This is not the Toscano we dealt with in the past. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. On OUR dime. Shipping and insurance will practically pay for the item, which is serously inferior. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. We have both taught the arts for CalState for forty-some years, and always warn students to look at the face first! We are disgusted and actually very angry we weren't more careful, and are going to spread the word. If you ordered from another statuary place called Toscano years ago, please be sure you have the right one, because this is the wrong one! The owners should be ashamed of themselves!