Pam
Great response time and really follows…
Great response time and really follows directions

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses. Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis. Our mission is to change the world with creativity - and we welcome you to join us!Design Pickle offers clients:- Graphic Design- Custom Illustrations- Presentation Design- Motion Graphics- Video Editing- Canva file delivery- Figma file deliveryDesign Pickle was the first in the space to offer: - Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.
Design Pickle (designpickle.com) has 348 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Pam
Great response time and really follows directions
John C.
Always impressed with the quality of work and speed!
Response from Design PickleMar 11, 2021
We're so glad to hear it, John!
Billy
I have tried the Design Pickle Basic Program and PRO here is my intake on my complete experience with this company: Design Pickle Basic (Now called Essential) - Very basic design, no logo's nothing "out of the ordinary" is permitted with this package. They charge $499 USD! and they mention you get unlimited revisions and requests however the turn around time is next day or even 2 days so when you make a request and have an edit to make that means now you are waiting until the next business day to get your project completed. A simple business card task can take 3-5 days to be completed. The designers are very basic and the best part is they don't work on weekends, 9-5 government hours only. So I requested a logo design and that falls out of the "ordinary graphic design" and requires a "PRO". SO I decided to try the PRO which they promise a dedicated designer, real-time chat via slack with your designer (not through email like the essential) Here's my take, you get a mediocre designer who also works government hours 9-5, you are promised a dedicated designer who now does "professional work" unlimited designs daily and revisions however what they don't tell you is that you are paying for part-time service. The designer works for you and 5-6 other brands at the same time on the same day so when you provide them with multiple tasks they can only allocate a certain amount of time towards you. When you provide them with a "complex" task they come back half way through the day and state they have maximized their bandwidth usage for you and that's it for the day. I gave this company 3 chances and tried them out for almost over 6 months. It is a complete waste of your money find a good designer on upwork or fiverr and keep them. Here is what I was told by one of the design managers Just to help elaborate on what the designer said. We have an allocation per client per day. To give you a further idea, 1 complex task can sometimes take up the day's allocation set for each account. This could go from designing a bulky task such as a menu, a corporate branding, a multi-page document to sales report, brochure, catalogue, etc. — the volume of work required for these types of requests will roughly give you an idea of what comprises a single allocation. If let's say what you have on queue is 1 set of social media banner, 1 amend on a one-page flyer that was initially done, a simple GIF request with no more than 3 designs — this could also be accounted for the day's allocation. As you see, it could go from one request to multiple ones. A day's allocation is NOT based or dependent on up until what time your designer works on your queue is NOT based on the quantity of requests (or # of tickets) completed in a day is exclusively dependent on the volume and complexity of the task assigned and carried out within each shift Hope this gives clarity in your doubts/worries about bandwidth allocation and daily output. in short - they are a rip off, they out source everything to either the phillipines or south america and probably pay these designers less than a few dollars a day and rip you off with either $499 USD for their basic garbage plan or $999 USD for their PRO scam plan. Save your money, save your time, go find a better designer and stay far away from these guys. They bill out monthly and if you try to cancel and ask for a refund they don't do refunds so goodluck. Make sure to cancel ASAP and don't fall for any of their bull*** You have been warned!
Response from Design PickleJan 29, 2021
Hi Billy, Aaron here. I lead our Customer Success Team. I would like to extend a personal invitation to connect directly with me so I can learn more about your experience in greater detail so we can get things on the right track. Several of my team members reached out over the last week to connect on a call in the hopes that we could get things moving in the right direction. The offer still stands. You can email me at [email protected] to get that scheduled. In the meantime, I’d like to take some time to clarify a few things. We want each client to form a partnership with Design Pickle. That happens through consistent feedback and by being a willing partner. We lean on our Core Values and expect our clients to do the same. Creativity is subjective. Having served over 10,000 clients, we know that not everyone likes the same design. We ask that you help us identify what good design looks like for YOU. If the Creative you’re with can't do that, we make it simple to swap designers. Our scope of service offers a wide variety of design, including logos, with both our Graphic Design Essentials and Graphic Design Pro subscriptions. We say explicitly on our website that we work 5 days a week and that turn around for the Essentials plan could be 2-3 days. We strive to get things done sooner, but the complexity of the design and the client's priority of the queue must be taken into account. Lastly, we are a people-first company. Our Vision is to Change Lives Through Creativity and we mean that not only for our clients, but also for each of our Creative Team Members. We compensate and honor our Creatives every single day, provide great benefits with opportunities for growth, and rely on them to drive our company culture as we grow. I hope you take me up on my offer to connect because I think we can easily mend this relationship. If not, then I wish you the best of luck on your creative journey.
Michael A.
Mediocre designs at best, but here is the worst part, they automatically process your card at the end of your billing term. If you don't catch it beforehand, they will refuse to give you a refund. They processed a $2400 payment on my account, when I realized they had me on auto-billing, I called a day later and asked them to refund and cancel the account. They refused, cited some obscure fine-print, and I ultimately had to charge my card back. Stay away from this company, they outsource designs to South America, you are better off finding a local graphic designer, I learned the hard way.
rohan
i am logo&vector creat
Friend
Turnaround is sometimes longer than expected. But the work is high quality
livija A.
Amazing graphics designer!
Friend
Thank you Jen for all your do to uplevel my marketing materials.