Designer FramesReviews of designerframesoutlet.com

Ordering online was simple and efficient. Received the product in a good amount of time

The glasses were exactly what I asked for and they look great. Thank you.

The frames were 2mm too small for the lenses, even though the make Geogio Armani and the number AR7005, was correct. Martin Haylock.

Can’t speak to the frames yet since they haven’t arrived. But I can certainly testify to the annoyance of them sending marketing and sales emails. I wrote back asking to be removed from their mailing list, simply the words “no spam” and that ended up in a multi-email exchange with a customer service agent telling me that I needed to go to click a button or some nonsense like that. All I needed to hear was sorry that won’t happen again. So now instead of buying more frames, that arrogance of foisting spam my way and wasting my time now has me wasting more time leaving reviews for this crap company. Enjoy.

Glasses showed up a month after ordering and they were the wrong glasses, the wrong size, and no UV protection. There is no phone number to call anyone. I want either the correct glasses overnighted to me or a full refund asap as this has been a long process with very little communication from Designer Frames Outlet.

I ordered a pair of Nine West frames with prescription lenses. They charge more than other site but definitely cheaper than going to a well known optometrist. When the glasses arrived I noticed immediately that a stone/bead was missing on the arm. Which was disappointing because the lenses were perfect. I contacted customer service and after a couple days of back and forth emails I was sent a shipping label to return the frames. I sent them out the following day. I recently received another pair but my prescription was not used so I can't wear them. I've emailed but have yet to get a response. I've been wearing broken glasses so I was really looking forward to getting these frames & lenses. At this point I just want a refund.

Worst experience ever. Glasses were ordered and they never arrived. Shipping label was created but never got to post office. Emailed three times with no reply. Opened a dispute with PayPal. Paypal refunded my purchase. Don’t purchase from this site unless you want to get scammed.

Glasses took 3 weeks to arrive. The measurements did not match what the on line measurements stated. Also the color was totally different than shown. Customer service was horrible! No phone # for company . I emailed 3 x with no response. Has long wait times and disconnected with online chat. Finally chat person said I can pay to send them back and pay a 50% lens restocking fee. I explained this was not my fault and I should not be penalized. Just disconnected with chat and never called or emailed back by manager as requested. I even researched the owners name and the phone # of insurance co he works for discuss. Still no luck! I shipped them back at my expense . I had to go through 3rd party dispute to get my refund via PayPal.