Designer EyesReviews of designereyes.com

Response from Designer EyesJul 1, 2020

Dear Jesus, We value you take your time to share your input regardless of whether it is negative. First of all, we truly apologize for the inconvenince with both of the items you received and we completely understand your frustration and dissatisfaction with the service you received. We should've sent a damaged item in the first place, and we shouldn't send it to ANY customer after receiving it. Please accept our most sincere apologies on behalf of our company, even though we know it won't substitute for good service and quality of the items ordered. This inquiry will be imparted to the executives as they proceed with their endeavors to improve administration execution. If you have any additional questions, please don't hesitate in contacting us! Our email is: [email protected] and our phone number: 877-720-8393

Response from Designer EyesJul 1, 2020

Dear Patrick, Thank you for sharing your feedback. We have investigated your order and it was shipped and delivered on 05/30/2020. The moment we ship our order we send an email with the tracking information to ensure our customers are able to track their orders. Bellow is the tracking number of your order: 1Z7664680397932143 Much obliged to you for the chance to address this issue with you. In the event that you have any inquiries, it would be ideal if you get in touch with us.

Response from Designer EyesJul 1, 2020

Dear Johann, We value you take your time to share your input regardless if it is positive or negative, that way we can improve our administration and service so we can ensure we give our customers the best service they merit while shipping with us. We received a very high demand of orders for the item you ordered and we had to cancel your order. A statement of regret is not a viable replacement for good assistance, yet I need to offer one in the interest of our organization. The data you have furnished will be imparted to the executives as they proceed with their endeavors to improve administration execution. If you have any questions, please don't hesitate in contacting us

Response from Designer EyesJun 19, 2020

Hello James, We appreciate you take your time to share your feedback even if it is negative, that way we can improve our services and make sure we give all of our customers the perfect experience that they deserve while shopping with us. We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service. The item you ordered was sold out due to high demand for the product. An apology is no substitute for good service, but I want to offer one on behalf of our company. The information you have provided will be shared with management as they continue their efforts to improve service performance. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.

Response from Designer EyesJul 1, 2020

Dear customer, Please accept our most sincere apologies for any issue you might have experienced with your order. We understand that apologizing won't make up our mistake but it is the least we can do. Unfortunately, the item you ordered is currently located in one of our NY locations and due to the circumstances, we were unable to access and fulfill your order. Kind regards, Customer Support

Response from Designer EyesJul 1, 2020

Dear Customer, We truly apologize for any inconvenince you might have experienced with us! Please contact us via email or phone with your order number and will assist you with this issue. Our phone number is877-720-8393 or 9549151474. Kind regards, DE Support Team