M D.
Awful Customer Service
I've been trying to reach out to get an item returned cause I don't like how it looks and no one picks up the phone, they've removed the customer support widget, and emails are never returned. I just want to return the item and be done with this company, CoolFrames will continue to get my patronage instead. Edit; I recieved a response on here that misses the point. You guys have terrible customer service. No online widget, no one answers the phone, no one answers emails.
Response from Designer EyesDec 8, 2020
Hello Michael, Please note you sent us the Request for return on Monday, December 7th at 10:13AM EST and Posted your review at 6:39 pm EST. We understand the frustration when you don't get an answer instantly, but we approve all requests for returns within 24 hours on business days. Requests sent on weekends are approved within 24 hours on the next business day. Please refer tou our website at https://www.designereyes.com/pages/returns for more information on Returns/Refunds. We would like to offer our most sincere apology if we didn't meet your expectations in a timely manner, and certainly hope to be of service in the near future! Edit: We understand your concerns, we just talked on the phone, we approved your request within 24 hours. We again apologize but we have been assisting you as best as we can . But we appreciate your review, we will work tirelessly to make things right, faster, and easier. Best Regards, Customer Support